مشرف سكن

Job Summary:
Supervises day-to-day accommodation operations to ensure safe, clean, and well-managed staff/guest housing across club facilities. Oversees room allocation, housekeeping standards, maintenance coordination, and records management to deliver consistent service and compliance.
Responsibilities:
• Supervise accommodation operations including check-in/check-out, room allocation, and occupancy tracking
• Maintain housekeeping and hospitality standards; conduct routine inspections and implement corrective actions
• Coordinate with Maintenance/HSSE/Security for work orders, preventative maintenance, and incident follow-up
• Manage accommodation assets and inventory (linen, keys/cards, furniture, consumables) and maintain accurate logs
• Ensure adherence to accommodation rules, club policies, and HSSE requirements; report non-compliance and risks
• Handle resident requests and complaints professionally; resolve issues within agreed timelines and escalate when needed
• Prepare schedules, task assignments, and basic performance follow-up for accommodation/housekeeping staff (if applicable)
• Maintain filing, documentation, and audit-ready records (occupancy, handover forms, incidents, maintenance requests)
• Support budget control by monitoring consumption and proposing cost-efficient practices
• Generate periodic reports on occupancy, issues, and improvements for Facility Management leadership

Role Qualifications:
Educational Background:
High School Diploma is required; Diploma/Bachelor’s in Hospitality, Facilities Management, or related field is preferred.
Experience:
4+ years of relevant experience in accommodation, hospitality, housekeeping, or facilities operations; supervisory exposure is preferred.
Technical Skills:
Proficiency in MS Office; ability to use tracking logs and maintenance request systems (CMMS) ispreferred.
Soft Skills:
Strong communication, customer service, planning, attention to detail, and problem-solving.
Competencies:
Core Competencies:
Customer Centricity
Operational Excellence
Teamwork & Communication
Commitment and Ownership

Leadership Competencies:
Adaptable
Inspiring
Results-driven
Collaborative

Technical Competencies:
Cleaning and Hospitality
Facility Management
Administration and Follow-Up
Archiving and Documentation
Office Logistics