ملخص الوظيفة
تعلن Majid Al Futtaim عن وظيفة ممثل خدمات ما بعد البيع لدى MAF LifeStyle في دبي. تشمل المهام الرد على استفسارات العملاء وطلباتهم وشكاواهم عبر قنوات التواصل المختلفة، ومعالجة المشكلات وفق معايير الخدمة، ودعم مستهدفات مبيعات التجارة الإلكترونية. ويتعاون شاغل الوظيفة مع مراكز التوزيع وفِرق التسويق التجاري، وينقل ملاحظات العملاء والمنتجات إلى مشرفي أو مديري مركز الاتصال. يشترط توفر سنة واحدة على الأقل من الخبرة ذات الصلة أو في خدمة العملاء، إلى جانب مهارات تواصل وتنظيم جيدة، والوظيفة موجهة للكفاءات الإماراتية.
نص الإعلان
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JOB TITLE
After Sales Representative | Emirati Talent | MAF LifeStyle | Shared Costs
ROLE SUMMARY
Maximize company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance
ROLE PROFILE
- Handle customer inquiries, requests, and complaints accurately and efficiently through various communication channels.
- Deliver exceptional customer service by meeting customer expectations and resolving issues within established service standards.
- Promote and maintain a positive customer experience in every interaction.
- Communicate customer concerns, operational issues, and product-related feedback to the Contact Center Supervisor or Manager.
- Support the achievement of e-commerce sales targets by identifying opportunities to promote products and services.
- Collaborate effectively with internal teams, including Distribution Centers and Merchandising, to ensure timely issue resolution.
- Participate actively in team meetings and contribute to continuous improvement initiatives within the Contact Center.
- Foster a culture of teamwork, professionalism, and customer-centricity while supporting colleagues and business objectives.
REQUIREMENTS
- Minimum 1 year of relevant experience or Customer Care Experience.
- Strong verbal and written communication skills with the ability to handle customer interactions professionally across multiple channels.
- Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).
- Proficiency in Microsoft Office applications and experience using CRM, ticketing, or customer service management systems.
- Strong organizational, problem-solving, and multitasking skills with the ability to prioritize workload in a fast-paced environment.
WHAT WE OFFER
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.has context menu
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