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External Job Description: Agile Product Manager (APM)

Role Purpose:

The Agile Product Manager owns the product vision & direction and ensures alignment between business, portfolio, customer needs, and delivery execution. The role prioritizes outcomes over outputs, and is responsible for defining desirable, viable, and sustainable solutions that meet customer needs.

The Product Manager is responsible for understanding internal stakeholders and end users deeply, identifying potential opportunities for new products or features, and defining the strategic direction of their product. The role exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Ideal candidate must possess a broad base of skills and knowledge spanning technology, strategy and business planning, user experience design, and agile development practices.

The position is aligned to Health Operations & Care Services experience for the Cigna Healthcare MEA business, with leadership responsibility for the scrum team’s Product Owners. A key focus area will be driving the discovery and delivery for Claims Management, Access to Care, Clinical Care Management, Customer Services, and Provider Management – enabling straight-through processing, AI-driven decision support, member and provider experience improvements, and regulatory-compliant operations across Cigna Healthcare MEA.

The individual acts as a liaison between business stakeholders and technology to set objectives, communicate capability requirements, and establish roadmaps based on strategic priorities and optimizing value. The role partners closely with Portfolio Managers, ensuring product roadmaps align to approved initiatives and strategic objectives of the customers and business area they represent. They are responsible for clearly articulating and sharing their product vision across the portfolio and team levels.

Coordination and alignment with EPIC outcome owners and delivery leads is a key aspect of the role, as the Product Manager is accountable for decomposing EPIC initiatives into features in collaboration with the Product Owners for scrum teams to deliver. The individual guides the team towards successful delivery in close collaboration with the System Architect and Release Train Engineer at the program level.

Key Responsibilities:

• Own and articulate the product vision and roadmap aligned with business strategy, customer needs, and market context.
• Align roadmap priorities and capacity allocation with portfolio leaders.
• Collaborate with Customer Experience, Data & Analytics, and Architecture to shape and evolve the product roadmap.
• Lead product discovery using Design Thinking to identify feasible, desirable, and viable solutions.
• Shape product evolution as Epics and facilitate decomposition into Features.
• Leverage data, insights, and customer feedback to validate hypotheses and continuously improve products.
• Align product metrics with business objectives to ensure strategic relevance.
• Use metrics to guide roadmap decisions and feature prioritization focused on value.
• Track and report metrics demonstrating measurable business outcomes in collaboration with Outcome Owners.
• Work with Portfolio Managers and Epic Delivery Leads to agree on delivery priorities and track progress.
• Communicate product vision and roadmap with the Agile Release Train (ART).
• Share priorities during PI Planning to ensure alignment and focus.
• Manage and prioritize the ART feature backlog to maximize value delivery.
• Collaborate with Release Train Engineer (RTE) to foster a predictable and accountable delivery culture.
• Be accountable for transitioning Features and Epics to Done.
• Assess train predictability and performance with the RTE to enable continuous improvement.
• Build and lead high-performing Product Owner teams.
• Enable ongoing training and coaching to strengthen Product Owner capability.
• Conduct quality audits of Product Owner backlogs and drive continuous improvement.
• Foster a growth mindset and psychologically safe culture that encourages learning and experimentation.
• Collaborate with Customer Experience and UX/UI design teams to ensure the customer voice is embedded at all stages of the product delivery cycle. Establish structured feedback loops with members, providers, and internal operations users to continuously validate product performance, health outcomes, and service quality.

Required Competencies:

• Business Acumen – Understands business drivers, profitability, and strategy to guide product decisions.
• Customer Centricity – Empathizes with customer needs and converts insights into impactful solutions.
• Stakeholder Management – Builds strong partnerships to ensure alignment and manage dependencies and risks.
• Agile Mindset – Rapidly validates hypotheses, learns through feedback, and adapts based on data.
• Strong Delivery – Turns strategy into execution while delivering on commitments and measurable impact.

Required Skills and Experience:

• Bachelor’s Degree required
• Strong English language skills required
• Experience working in JIRA tool or an equivalent (preferred)
• Knowledge of agile methodology required
• Experience within healthcare preferred
• Both technically deep and business savvy enough to interface with cross-functional partners
• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrates strong decision-making skills and problem-solving techniques
• Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment
• Strong interpersonal, facilitation, and presentation skills
• Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones

Agile Certification: SAFe Product Owner / Product Manager (pre or post hire)

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.