ملخص الوظيفة
تبحث شركة National Bank of Fujairah عن مساعد للأصول والخصوم لدعم أعمال المعالجة ضمن إدارة العمليات. تشمل المهام إنجاز المعاملات بدقة وفي الوقت المحدد، والرد على استفسارات العملاء الداخليين والخارجيين، وتصعيد أي مخالفات أو خسائر مشتبه بها، والمشاركة في اختبارات قبول المستخدم وأنشطة استمرارية الأعمال. لا تشترط الوظيفة خبرة عملية. الحد الأدنى للمؤهل هو الثانوية العامة للمواطنين الإماراتيين، وشهادة ما قبل الجامعة للمقيمين من غير المواطنين، ومقر العمل في الفجيرة.
نص الإعلان
كما نُشر على nbf.ae. نقلناه من موقع صاحب العمل كما كتبه.
Job Purpose
To provide customer support in any pre assigned section within Operations with a view to achieving timely and accurate processing and completion of work in line with bank laid down policy, process and procedures and delivering quality customer support in line with agreed service standards
Key Accountabilities
To carry out a range of processing functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Undertake other duties at a similar level or at a higher level, when required.
To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures
Immediate escalation to the Manager Central Operations of any breach, risk or loss event suspected.
Perform user acceptance testing pertaining to operations
Participate in BCP activities abd be part of the units BCP recovery team as directed by the Unit Manager
Education
High School at the minimum for UAE Nationals and a Pre University degree in case of an Expat
Experience and Skills
Education level High School at the minimum for UAE Nationals and a Pre University degree in case of an Expat.
Work Experience - Not Required.
Specialist Skills/Competencies Required for the Role
• Basic computer skills
• Basic English language aptitude
• Good Inter personal skills
Technical Competencies
Customer Service- Service Delivery-Advanced
Collaboration-Basic
Customer Focus-Basic
Results Orientation-Basic
Communication-Basic
Agility and Innovation-Basic
Transaction Processing and Control- Service Delivery- Advanced
Data Management-Service Delivery-Proficient
Product Knowledge and Documentation- Service Delivery- Proficient
Core and Regulatory Banking Systems-Service Delivery- Proficient
Process Re-engineering-Service Delivery-Basic
Policies and Procedures-Service Delivery-Advanced
Behavioural Competencies
Agility and Innovation-Basic
Customer Focus-Basic
Collaboration-Basic
Communication-Basic
Results Orientation-Basic