مساعد مدير متجر

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Assistant Manager supports shop/department managers in daily operations and is prepared to assume the manager's role when required, ensuring the shop maintains and consistently delivers exceptional customer service.

RESPONSIBILITIES

- Supervise the shop's opening and closing procedures to ensure compliance with established protocols for petty cash, reporting systems, and other operational requirements. Ensure timely and secure delivery of these records to the accounting department, adhering to company policies and security standards.

- Handle or assist the manager in ensuring that store licenses and certificates are up-to-date and that employees' official documents comply with local regulations.

- Assign routine and non-routine tasks, assist in scheduling for sales associates, cashiers, and coordinators (where applicable), ensuring all activities are efficiently carried out.

- Greet customers and ensure that shop staff promptly serve them according to high-quality and customer service standards.

- Report operational issues promptly and address customer complaints, providing solutions or escalating as necessary to maintain operational efficiency and ensure customer satisfaction.

- Manage inventory for a major site or large factory, following existing procedures to identify any issues and solve problems.

- Handle or assist managers in managing inventory maintenance/audit and placing product orders to ensure efficient stock management control and product availability.

- Communicate sales plans and targets to the shop/department team, continuously monitor their performance, and advise upper management on necessary corrective actions.

- Communicate with local suppliers, negotiate prices, and place orders as required.

- Assist in recruiting, training, motivating, and evaluating the team to ensure the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

- Specific to Sports Goods: Engage in related activities such as leveraging social media tools to communicate shop events and promotions to customers, ensuring prompt responses to wholesale customer inquiries, and forging connections with local sports clubs and other relevant entities.

- Specific for KIKO: Train the team on product knowledge, makeup application techniques, and effective selling strategies to consistently deliver the KIKO customer experience.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

- Fluency in English.

Technical Skills

- Proficiency in MS Office.

Specific Expertise

- Good product knowledge and understanding of store operating procedures.; Specific for Sports Goods Retail: Active participation in at least one sporting activity and expert knowledge of sporting events.; Skills Specific for Sports Goods Retail: Proficiency in collective game dynamics, project orientation, athleticism/ambassadorship, enthusiasm, collaborative contribution, empathy, entrepreneurial spirit, and responsibility.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Four to six years of experience in Retail, or a similar role.

Managerial Experience

Two years of experience in a managerial role.

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

Drives Results

Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. For example, grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives, backgrounds, etc.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations. For example, skillfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation, reduces tensions, and finds optimal solutions. Swiftly recovers from significant setbacks.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.