مساعد مدير التعلم والتطوير

The Assistant Manager - Learning & Development is responsible for creating, implementing, delivering, and overseeing training and development programs for retail staff. This role aims to enhance employee skills, improve performance, and contribute to the overall success of the retail operation. The individual in this position will collaborate with Retail Team, HR/L&D, and other stakeholders to identify training needs, design effective programs, evaluate learning effectiveness and ensure consistent learning experiences across the organization in alignment with Head of L&D.

Responsibilities

Key Responsibilities

Training Design and Development:

• Collaborate with stakeholders to assess training needs and identify skill gaps within the retail workforce.
• Formulate and publish the annual and monthly training calendars for the territories in consultation with the Head of L&D in a timely manner.
• Design, develop, and update training materials, modules, and resources to address specific learning objectives.
• Create engaging and interactive training sessions that utilize various instructional methods, including e-learning, workshops, role-playing, and simulations.

Implementation and Facilitation:

• Conduct training sessions for new hires, current employees, and management staff, both in-person and through virtual platforms.
• Foster an inclusive and positive learning environment that encourages participation and knowledge retention.
• Ensure training content is with organization and industry best practices.
• Utilize various training methods, such as workshops, seminars, e-learning, webinars, and in-person sessions.
• Deliver training content in an engaging and interactive manner to ensure effective knowledge transfer.
• Coordinate training schedules, venues, and resources.
• Manage training logistics, including registration, materials, and technical setup etc. for various training deliveries.

Performance Enhancement:

• Work closely with store managers to identify areas for improvement within their teams and develop tailored training plans.
• Provide coaching and support to employees seeking skill development or performance improvement.
• Monitor employee progress and provide feedback to both individuals and management. 4

Training Assessment and Evaluation:
• Evaluate training effectiveness for each program delivered and maintain in records.
• Implement assessments and quizzes to measure training effectiveness and knowledge retention.
• Analyze training outcomes and gather feedback from participants to continuously improve training programs.
• Make data-driven recommendations for program enhancements based on assessment results and feedback. 5
Training Administration:
• Maintain accurate records of training activities, attendance, and participant feedback.
• Prepare and maintain training records on monthly/ quarterly/ annual basis.
• Prepare and publish learning dashboard, reports on training activities, participation rates, performance improvements, scores, and outcomes to Head L&D and related stakeholders.

Collaboration and Reporting:
• Work closely with Head of L&D, and Retail team to align training initiatives with overall business goals.
• Collaborate with subject matter experts to ensure training content accuracy and relevance.
Technology Integration:
• Leverage learning management systems (LMS) and e-learning platforms to manage and deliver training content.
• Stay proficient in using various training technologies and tools.
Leadership and Development:
• Provide guidance and mentorship to training coordinators and facilitators, if applicable.
• Continuously develop own skills and knowledge in the field of training and development.

Business Context:

• Participate in territory trade meets – weekly/ monthly basis to understand business priorities and goals and share L&D progress.
• Partner with the business to drive important Training initiatives.
• Provide performance consulting to business on ways to improve existing processes and introduce new processes in alignment with Head of L&D.
• Improve business performance and productivity through training exercises.

Qualifications

QUALIFICATION

Post-graduate degree in Business Administration with Human Resources specialization | CIPD

EXPERIENCE

8-10 years in Training or Retail operations role

CAPABILITIES

• Advance knowledge of Retail Industry
• Advance knowledge of Training processes and accreditation processes
• Ability to work independently, manage multiple projects, and meet deadlines.
• Strong presentation and facilitation skills, with the ability to engage diverse audiences.
• Communication & Influence skills
• Knowledge of instructional design principles and adult learning methodologies.
• Planning & Organizing skills
• Advance knowledge of various Training tools Proficiency in using learning management systems (LMS), e-learning tools, and multimedia software.