مساعد مدير العمليات، صالة رويال تي روم

Assistant Operations Manager, Royal Tea Room Lounge
(21434)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

As an Assistant Operations Manager in Royal Tea Room Lounge you will assist the Operations Manager in achieving the stated objectives in sales, cost control and colleague retention whilst ensuring the highest standard of guest experience in the iconic ultra luxury lobby lounge in Atlantis The Royal.

Key Duties and Responsibilities

• Drive departmental KPI’s focusing on “Guest” (IFH, Forbes, Helix and Social Media), “People” (CES, Turnover, Training Hours), “Product” (Health & Safety, ISO certification audits, innovation) “Profit” (Revenues, Costs of Sales, Payroll, Expenses and Net Contribution).
• Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programs.
• Oversee employment performance appraisals are followed and completed on a timely basis and perform quarterly “one to one” with subordinates.
• Carry out detailed shift analysis in terms of staff performance, service standards and implement improvement actions.
• Responsible for inventory and ordering of restaurant operational tools and equipment.
• In the absence of outlet manager attend daily operations meeting for the F&B department and communicate relevant updates effectively to the restaurant team through daily briefings.
• Manage the level, consistency and service quality of the restaurant and bar operations
• Ensure that all outlet processes adhere to all food hygiene regulations and procedures
• Actively promote the use of up selling techniques within outlet to exceed guest expectations and increase revenue
• Actively seek and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and timely action
• Ensure reservations are maximized within the restaurant in liaison with Reception and the Restaurant Reservations team.
• In absence of outlet manager handle guest complaints as per company P&P, this includes social media and 3rd party websites where guest may have negative or positive comments
• Ensure adherence to cash handling and reconciliation procedures in accordance with company policy.

About You

We are looking for candidates with at least 2 years experience in a managerial or supervisory role, overseeing one or more restaurants operations within a 5-star luxury property environment. Preferably you will have international experience in a fine dining environment and background overseeing large teams of 50+ colleagues.

Skills and qualities we are looking for:

• Outgoing, confident, good communication skills with the right attitude, a great team player with sincere and dependable personality
• Committed and passionate about Food and Beverage a dynamic, energetic, creative individual with a positive “can do” attitude.
• Ability to prioritize and delegate effectively in a high pressure environment
• Confident in dealing with peers and stakeholders at all levels, empowering others to make decisions
• Excellent business admin skills with experience in MS Office, including Word, Excel, PowerPoint and Outlook, POS systems, Restaurant Reservations Systems (good all-round business admin skills)
• P&L financial awareness with experience in managing food & beverage costs and inventory control.
• Good acumen on new worldwide market trends
• Knowledgeable in Menu Engineering

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.