مساعد مدير الضيافة المميزة

ABOUT THE ROLE

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.

This role involves:

• Supporting the Premium Manager in planning, coordinating and delivering premium hospitality experiences under the Elevate brand. Take responsibility for assigned operational activities, premium-area readiness, guest requirements and event-day supervision to ensure consistent, high-quality guest experience.

• Supporting the implementation of premium activations, service improvements and hospitality initiatives approved by the Premium Manager.

Key Areas of Responsibility:

• Coordinate operational planning and event readiness across premium hospitality spaces, including suites, lounges, and VIP areas.

• Prepare event documentation, staffing plans, operational timelines, and guest requirement briefings.

• Liaise with internal departments and service providers to ensure seamless event delivery.

• Conduct pre-event inspections and readiness checks to maintain high operational standards.

• Supervise premium hospitality operations and guest-facing teams during events.

• Lead team briefings and oversee service delivery, hospitality entitlements, and event schedules.

• Coordinate catering and beverage services to meet guest expectations and event requirements.

• Manage guest enquiries and resolve operational issues, escalating where necessary.

• Build and maintain strong relationships with premium clients, suite holders, and VIP guests.

• Monitor guest feedback, identify improvement opportunities, and support service enhancement initiatives.

• Assist with event budgeting, supplier coordination, financial reconciliations, and final settlements.

• Ensure compliance with health, safety, and operational standards while maintaining a safe guest environment.

• Record, report, and follow up on operational issues, incidents, and maintenance requirements.

• Prepare post-event reports, feedback summaries, and recommendations for continuous improvement.

As part of our commitment to national talent development, this position is open to UAE National applicants, and we strongly encourage qualified professionals to apply.

This role is on a freelancer agreement, and it requires the candidate to have their own visa / sponsorship. A detailed job description can be found below.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

You should have:

Qualifications:

• Degree or diploma in Hospitality Management, Event Management, Business Administration, Tourism, or a related field.

• Event Management, Customer Service, or Hospitality certification.

Experience:

• Minimum 3-5 years' experience in hospitality, premium hospitality, event operations, venue operations, or a similar role.

• Experience coordinating and delivering premium guest or VIP hospitality experiences.

• Previous experience in the UAE, preferably in the event industry.

• Excellent oral and written communication skills.

• Fluent in English.

• Arabic is a plus.

Skills and Knowledge Requirements:

• Ability to work unsupervised

• Strong presentation and communication skills

• IT literate including the full Microsoft Office Suite

• Ability to work with multicultural team

• Listening skills

• Creative thinking

• Influential communicator

Personal Qualities:

• Friendly and amicable personality.

• Excellent listening and communication skills at all levels.

• Excellent internal and external stakeholder management skills.

• Excellent personal presentation and grooming.

• Willingness to work as a team member and accept direction.

• Can do attitude without compromise of safety.

• Ability to work under pressure and meet deadlines.