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Company Description

Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles The Palm
Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for Banquet Manager. Reporting to the Assistant Director of F&B, the Banquet Manager is not defined solely by the tasks they perform, but by the experience they create for every guest. Through prompt, attentive, and courteous food and beverage service, they ensure each guest feels welcomed, valued, and well cared for. Their professionalism, attention to detail, and commitment to exceptional hospitality contribute to a seamless dining experience that reflects the Hotel's standards and inspires guests to return.

Key Responsibilities

• Lead and supervise banquet floor operations, ensuring seamless setup, service execution, breakdown and coordination of all events in line with luxury service standards
• Drive operational excellence and guest satisfaction by maintaining impeccable service standards, anticipating guest needs, resolving issues promptly and coordinating closely with Culinary, Stewarding and other departments.
• Coach and lead the banquet team on the floor, ensuring effective briefings, task allocation, grooming, product knowledge and adherence to Raffles standards, while supporting productivity and cost control
• Set Banquets budget & forecast and analyse monthly P&L reports
• Develop and maintain all training programs
• Prepare weekly team schedules keeping in mind anticipated business, operating budgets and standards of service
• Recruit and select Banquet colleagues
• Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors
• Assume responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functions
• Coordinate the needs of the Catering department with the managers of interrelated departments
• Inspect Banquet Servers’ work assignments and supervise the standards of all function rooms and adjacent public areas
• Follow established accounting procedures
• Maintain all public areas to be presentable with specific set-ups at all times
• Maintain the inventory stock of all equipment on and off the property
• Post all contracted function sheets and give instructions to Assistants, Waiters and casuals to ensure the success of the function
• Conduct monthly departmental meetings to provide information to the banquet staff, obtain staff feedback, and provide a regular forum for department communication
• Constantly monitor Banquet team appearance, attitude and degree of professionalism
• Implement safety and emergency procedures when necessary
• Consistently follow and implement HACCP policies and procedures
• Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department
• Assist other F&B Outlets in their operations during peak times as needed

Qualifications

PERSONAL ATTRIBUTES

• Excellent communication skills with strong emotional intelligence and interpersonal awareness.
• Passionate about luxury hospitality, personalized service and attention to detail.
• Calm, composed and solution-oriented under pressure, with strong leadership presence.
• Proactive, highly organized and able to anticipate guest and operational needs.
• Team-oriented, discreet and culturally sensitive, with the ability to inspire and develop colleagues.

EXPERIENCE & QUALIFICATIONS

• Minimum 1-year in a similar role in a luxury hotel
• Flexible availability including nights, weekends, and holidays

AND ABOVE ALL

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.