ملخص الوظيفة
تعلن Rotana Hotels عن وظيفة موظف خدمات أمتعة يتحدث الروسية ضمن فريق مكتب الاستقبال في الفجيرة، الإمارات العربية المتحدة. تشمل المهام استقبال الضيوف، ونقل الأمتعة، وتسليم الرسائل والطرود، والتعريف بخدمات الفندق والمنطقة. ويتطلب الدور التنسيق مع الأقسام الأخرى والمحافظة على ترتيب مكتب الكونسيرج وغرفة التخزين. وتشير تفاصيل الوظيفة إلى أهمية خدمة الضيوف واستخدام نظام Opera لملفاتهم.
نص الإعلان
كما نُشر على rotana.com. نقلناه من موقع صاحب العمل كما كتبه.
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
Job Details
Posted Date:
2026-10-09
Job Location:
United Arab Emirates - Fujairah
Department:
Front Office