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Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

At Fairmont Hotel Dubai, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. Reporting to Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Welcome and assist Guests’ needs according to Accor Brand Standards
• Remain observant and respond to each Guest who they come in contact with
• Give clear information when explaining procedures and providing information
• Care for Guests’ immediate needs by getting them comfortable into the room upon registration into the Hotel, as well as assisting in the departure
• Be an ambassador of Fairmont Dubai by providing an excellent first impression
• Deliver faxes, mail, parcels, and run errands in a timely manner
• Greet all Guests courteously, using the Guest’s name whenever possible
• Use the Guest’s name at least 3 times during the conversation
• Explain room features and Hotel Services to Guests
• Adhere to procedures of Key Control
• Follow Occupational Health & Safety regulations
• Report suspicious people, parcels, vehicles, and behaviors to Security
• Ensure adherence to Accor Code of Ethics

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), second language is an asset
• Must be physically fit in order to lift items up to 30 kilograms
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours

Additional Information

What is in it for You:

• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our Commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS