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Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Responsibilities

• Arrival & Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.
• Luggage Management: Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.
• Rooming & Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.
• Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.
• Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.

Qualifications

Performance Standards & Requirements

• Grooming: Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.
• Physical Demands: Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.
• Service Excellence: Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.
• Discretion: Maintain strict confidentiality regarding guest movements and information.

Desired Qualifications

• Experience: Typically at least 1–2 years in a luxury 5-star hospitality environment.
• Education: High school diploma or equivalent is required; a degree in Hospitality Management is often an asset.
• Skills: Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.