مستشار تحليل الأعمال

Requirement Gathering and Analysis: Engage with stakeholders to understand business needs and translate them into clear, concise requirements for ServiceNow solutions. Conduct workshops, interviews, and discovery sessions to elicit detailed requirements, user stories, and acceptance criteria. Analyze existing business processes and identify areas for improvement using ServiceNow. Solution Design and Documentation: Translate business requirements into functional specifications and user stories for development teams. Define and document user personas, user journeys, and business use cases. Create process flows, system diagrams, and other documentation to support the implementation. Collaboration and Communication: Collaborate with ServiceNow architects, developers, and other stakeholders to ensure the technical feasibility of solutions. Act as a liaison between business users and technical teams throughout the project lifecycle. Communicate project status, risks, and issues to stakeholders. Agile Methodology and Project Management: Support Agile delivery teams by writing user stories, refining requirements, and validating delivered functionality. Participate in sprint planning, backlog grooming, and demos. Contribute to project planning, scheduling, and resource allocation. Testing and Implementation: Collaborate with QA teams to ensure adequate test coverage and successful solution implementation. Lead or support user acceptance testing (UAT) and training activities. Monitor and report on project progress, risks, and issues. ServiceNow Expertise: Maintain a strong understanding of ServiceNow platform capabilities, modules, and functionality. Stay up-to-date with the latest ServiceNow releases and features. Apply knowledge of ITIL best practices and the ServiceNow CSDM model. Continuous Improvement: Identify opportunities to leverage AI and automation capabilities within ServiceNow solutions. Recommend ServiceNow-based optimizations and improvements. Contribute to the development of best practices and standards for ServiceNow implementations. Bachelor's degree in Computer Science or a related field is necessary. Min. 10 years of proven experience as a Business Analyst, with a focus on ServiceNow or similar platforms. Strong understanding of ServiceNow platform capabilities, modules, and functionality. Experience with ITIL v3 or v4 frameworks. Experience with Agile/Scrum methodologies and tools. Excellent communication, interpersonal, and stakeholder management skills. Strong analytical, problem-solving, and critical thinking skills. Ability to work independently and as part of a team. Experience with requirements management and documentation. Experience in testing and quality assurance. Experience with process analysis and improvement.