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About Property Finder

Property Finder is the leading property portal in the Middle East and North Africa (MENA), dedicated to shaping an inclusive future for real estate while spearheading the region’s growing technology ecosystem.

At its core is a clear and powerful purpose: to change living for good in the region.

Founded on the value of great ambition, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform delivers a seamless and enriching experience, empowering buyers and renters to make informed decisions.

Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse technology company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate across MENA.

Role Overview

As a key contributor to Property Finder’s success, the Account Manager is responsible for retaining and growing an established portfolio of customers within a designated emirate.

Through strategic account management, consultative support, and data-driven insights, the role helps customers maximize the value of Property Finder’s solutions. The Account Manager builds trusted, long-term relationships, manages renewals, reduces churn, and identifies relevant cross-sell and upsell opportunities within existing accounts.

Bonus compensation is linked to the achievement of key performance targets, including customer retention, renewals, account growth, and revenue performance.

Key Responsibilities

• Develop expert knowledge of Property Finder’s solutions portfolio and act as a trusted adviser to customers.

• Manage a designated portfolio of existing real estate brokerage accounts.

• Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers.

• Take ownership of the complete account lifecycle, including onboarding, engagement, retention, renewal, and account growth.

• Conduct regular account reviews to understand customers’ objectives, challenges, performance, and evolving needs.

• Use customer data and performance insights to recommend solutions that improve engagement and return on investment.

• Proactively monitor account health, identify renewal risks, and implement appropriate retention plans.

• Manage the renewal process from initial engagement through negotiation, agreement, and contract completion.

• Identify relevant cross-sell and upsell opportunities based on customers’ needs and business objectives.

• Prepare and present tailored renewal proposals, account plans, and commercial recommendations.

• Ensure customers understand and effectively use their selected advertising and property-listing solutions.

• Resolve customer concerns promptly and coordinate internal support when required.

• Maintain accurate and up-to-date records of account activity, renewal opportunities, risks, and commercial discussions in Salesforce CRM.

• Produce reliable weekly, monthly, and quarterly forecasts for renewals, retention, and revenue.

• Negotiate renewal terms and finalize agreements while protecting both customer value and Property Finder’s commercial interests.

• Collaborate with customers and internal finance teams to ensure timely payment and account reconciliation.

• Work closely with internal departments to address customer requests and deliver a seamless customer experience.

• Share customer feedback and insights with relevant teams to support continuous improvements to products, services, and processes.

Desired Qualifications

• Bachelor’s degree in business, marketing, or a related field.

• At least three years of professional experience in account management, customer success, retention, or renewals within a SaaS or subscription-based environment.

• A proven record of retaining customers, managing renewals, reducing churn, and growing existing accounts.

• Strong relationship-management skills, with the ability to build trust and credibility with customers.

• A consultative approach and the ability to understand customers’ commercial objectives and recommend appropriate solutions.

• Strong analytical skills, including the ability to interpret customer data and identify opportunities to improve return on investment.

• An exceptional customer-service mindset and the patience to address a range of customer needs.

• Effective problem-solving and conflict-resolution skills.

• Strong communication, negotiation, presentation, and stakeholder-management skills.

• Ability to communicate confidently with key decision-makers.

• An understanding of the real estate industry is desirable.

• A proactive, influential, and highly motivated approach, with the ability to thrive in a target-driven environment.

• Strong computer literacy and proficiency in Excel and PowerPoint.

• Solid experience using CRM tools; Salesforce experience is an advantage.

Other Capabilities

• Ability to prioritize and manage multiple customer accounts, renewal timelines, and commercial discussions.

• Ability to adapt quickly to evolving business strategies and industry dynamics.

• Experience working within cross-cultural and diverse teams.

• Proven ability to navigate complex decision-making processes within customer organizations.

• Familiarity with additional CRM platforms and other relevant business tools.

Our Promise to Talent

At Property Finder, we believe talent thrives in an environment where you can be your best self—where you are empowered to create, elevate, grow, and care.

Our team comprises the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact, and we firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First

• Data Beats Opinions, Speed Beats Perfection

• Optimise for Impact

• Act Like an Owner

• The Biggest Risk Is Taking No Risk at All

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