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Customer Fulfillment DT (Digital Transformation)

Location: Riyadh, Saudi Arabia

Function: GSC & ISG DT

Primary Support Scope: Local Customer Fulfillment DT and End-to-End GEO Supply Chain execution DT

Travel Requirement: Up to 30% international travel as business needs require.

About Lenovo Customer Fulfillment DT

Lenovo operates a global customer fulfillment network that connects demand planning, order management, allocation, manufacturing coordination, logistics execution, delivery management, and customer service across GEO markets.

As part of Lenovo's GSC & ISG DT organization, you will work directly with local Customer Fulfillment business teams, GEO supply chain operations, sales operations, logistics, planning, and global DT teams to drive digital transformation, AI adoption, and operational excellence.

This role offers an exceptional opportunity to gain hands-on experience in customer fulfillment processes, end-to-end supply chain execution, digital solution deployment, and AI-enabled business process improvement in a GEO operating environment.

Position Summary

The Local Customer Fulfillment Digital Transformation Graduate will serve as a Digital Transformation Partner to local Customer Fulfillment and GEO Supply Chain Operations teams.

The role focuses on supporting order fulfillment excellence, AI-enabled process improvement, operational visibility, exception management, and digital solution adoption across end-to-end GEO supply chain operations.

You will collaborate with local Customer Fulfillment leaders, planning, order management, logistics, sales operations, service teams, and global DT teams to improve customer delivery performance, process efficiency, and business value realization.

Key Responsibilities

Local Customer Fulfillment Partnership

• Serve as a Digital Transformation partner supporting local Customer Fulfillment operations and GEO supply chain execution.
• Support order fulfillment performance, backlog management, delivery visibility, exception resolution, system adoption, and operational problem-solving activities.

End-to-End GEO Supply Chain Transformation

• Support end-to-end process improvement initiatives across demand, order, allocation, supply commit, logistics, delivery, and customer fulfillment functions.
• Analyze local business processes and identify opportunities for simplification, standardization, automation, and cross-functional alignment.

Digital Solution Deployment & Adoption

• Support deployment and enhancement of customer fulfillment and supply chain solutions including SAP, order management tools, planning platforms, logistics visibility tools, workflow automation, analytics dashboards, and AI-enabled applications.
• Participate in requirements gathering, process design, testing, training, user support, change management, and hypercare activities.
• Partner with business users to maximize system adoption, process compliance, and business value realization.

Data Analytics, AI & Business Insights

• Analyze fulfillment, order, inventory, logistics, and service data to identify trends, risks, bottlenecks, and improvement opportunities.
• Translate business requirements into data-driven insights, dashboards, recommendations, and AI-enabled use cases.
• Support AI and automation initiatives such as intelligent exception detection, order prioritization, delivery risk prediction, touchless process enablement, and decision support.

Customer Experience & Continuous Improvement

• Support initiatives that improve customer delivery experience, service level performance, order cycle time, and supply chain responsiveness.
• Participate in proof-of-concept and pilot projects for AI, automation, advanced analytics, and digital workflow innovation in Customer Fulfillment.

Qualifications

Education

Bachelor’s or master’s degree in (preferred):

• Supply Chain Management
• Industrial Engineering
• Business Analytics or Data Science
• Computer Science or Information Systems
• AI-related disciplines

Preferred Qualifications

• Strong interest in customer fulfillment, order management, logistics, and end-to-end supply chain operations.
• Passion for digital transformation, AI adoption, and technology-enabled business improvement.
• Strong analytical and problem-solving skills with ability to translate data into actionable insights.
• Ability to work in a fast-paced, cross-functional, and rapidly changing GEO operating environment.
• Excellent communication and stakeholder management skills across business and technology teams.
• Strong teamwork, ownership, and continuous improvement mindset.
• Fluent English communication skills; local language capability is a plus.

What We can offer You:

• An international team with a high focus on Gender Diversity.
• Employee Assistance Program, e.g., for psychological, legal & financial consultancy
• You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Access to training for personal development - Internal E-learning Development Platform Available for Employees
• Mentorship program