مديرة تجربة المقهى والمطاعم

Company Description

La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets—including two nightlife venues and outdoor seating areas—two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city’s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Serve as the face and brand ambassador of the Traiteur concept, creating a warm, welcoming, and memorable experience for every guest.
• Oversee the daily front-of-house operations across the Traiteur Café, Dine-in Area, Sushi Bar, and Live Arabic Bakery.
• Ensure a seamless guest journey from arrival to departure, delivering personalized and attentive service at every touchpoint.
• Welcome guests, manage seating arrangements, and maintain smooth guest flow during operating hours.
• Provide expert recommendations on menu offerings, signature dishes, beverages, and seasonal promotions to enhance the dining experience and maximize sales.
• Build strong guest relationships by anticipating needs, recognizing preferences, and ensuring guest satisfaction.
• Handle guest feedback, special requests, and service recovery promptly and professionally.
• Coordinate closely with culinary, bakery, sushi, and service teams to ensure efficient operations and consistent service delivery.
• Monitor service quality, cleanliness, ambiance, and presentation to maintain premium hospitality standards.
• Lead, coach, and motivate the front-of-house team, fostering a culture of exceptional service and continuous improvement.
• Conduct daily team briefings and ensure all team members are knowledgeable about menus, promotions, and service standards.
• Identify training needs and support the ongoing development of team members.
• Drive revenue through upselling, cross-selling, and promoting signature products and guest experiences.
• Monitor guest feedback, service trends, and operational performance, implementing improvements where needed.
• Ensure compliance with company policies, food safety, hygiene, health and safety, and brand standards.
• Collaborate with Marketing and Food & Beverage teams to support promotional campaigns, seasonal activations, and special events.
• Prepare operational reports, monitor key performance indicators (KPIs), and recommend initiatives to enhance guest satisfaction and business performance.
• Act as a role model by demonstrating professionalism, leadership, and a genuine passion for hospitality.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
• Minimum 3–5 years of experience in luxury hotels, premium cafés, fine dining restaurants, or upscale lifestyle hospitality concepts.
• Previous experience in a supervisory or managerial front-of-house role is required.
• Experience in guest relations, restaurant operations, or luxury food & beverage concepts is highly desirable.
• Knowledge of food safety, hygiene, and HACCP standards.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.