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Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Cargo Agent in the dnata Cargo Team, you will perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).

In this role, you will:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment and discusses safety concerns openly and reports them to the relevant supervisor.
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities (build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures.
• Enters data manually or automatically in the cargo systems in a timely manner.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc) in line with IATA manuals.
• Performs all related cargo handling activities and operates equipment as required (Tow Trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs, Aircrafts and Trucks as appropriate in a timely manner.

Qualification

To be considered for the role, you must meet the below requirements:

• Have completed O level (10 years of schooling) or Higher Secondary (12 years schooling).
• Have 2 years of experience in Logistics and Cargo.
• Have completed English level 4.
• Hold a valid license for operating equipment.

You’ll have an edge, if you:

• Have completed Introductory to Civil Aviation training.
• Have Cargo Product Knowledge & Documentation.
• Have Cargo Special Load Handling and Dangerous Goods Handling training.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers