موظف استقبال سريري

General Information

Language : English/Arabic
Years of Experience : 5
Closing Date : 12 November 2026

Function

To perform and oversee advanced reception and patient coordination tasks, support clinic workflow, data accuracy, and patient experience in compliance with DDI operational and service standards.

Responsibilities

• 1- Patient Registration & Appointment Coordination:

  · Manage daily clinic appointment coordination and complex scheduling tasks.

  · Ensure patient registration and data accuracy and updated within EHR systems.

  · Confirm patients’ appointments.

  · Contact patients to notify any updates regarding their appointments.

  · Track clinics appointment waiting list.

  · Audit patients’ data and appointments.

  2- Reception Operations & Patient Services:

  · Supervise reception desk workflow and train junior staff as needed.

  · Coordinate communication between reception, nursing, and medical staff.

  · Answer incoming calls and follow up on patient inquiries and requests.

  · Follow up all clients’ requests.

  · Maintain assigned competencies.

  · Be aware of all DDI activities to respond to patients and visitors’ queries appropriately.

  3- Clinical Administration & Documentation:

  · Generate and review daily reports on patient visits, no-shows, consent forms.

  · Scan and upload all required documents into the EHR system.

  · Ensure all labs requests added to the EHR system.

  · Complete patients’ pathway as requested.

  · Prepare statistics for patients and appointments in all clinics.

  4- Research Support:

  · Recruit patients for research.

  · Book and follow-up all research appointments.

  5- Service Improvement & outreach:

  · Support implementation of new reception processes and improvements.

  · Service outreach and marketing.

  6- Compliance & Professional Standards:

  • Uphold confidentiality, professionalism, and compliance with DDI policies.
  • Perform other related duties assigned by the Senior, Team Leader, and Head of Unit.
  • Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors.

Required Skills and Expertise:

• Required Skills and Competencies

  Core Skills (Medical Sector):

  • Excellent teamwork and communication skills.
  • Attention to detail and strong time management.
  • Ability to multitask, prioritize effectively, and work under pressure.
  • Team collaboration, mentoring skills, problem- solving skills, and customer services excellence.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).

  Technical / Role-Specific Skills:

  • Advanced use of EHR and appointment systems.
  • Understanding of healthcare workflows and service standards.
  • Bilingual (Arabic and English) required.

  Required Dress code:

  • Adherence to the organization’s dress code policy (Agreed Uniform).

  Supervisory Responsibilities

  May supervise Clinical Receptionist I and II staff as delegated.

  Working Conditions / Physical Requirements

  Standard clinic environment.
  Shift and extended working hours may apply.

Other Comments:

Minimum Qualifications (Education and Experience)

Minimum of 5 years of relevant experience in patient reception or clinical administration.

Bachelor in Business Administration, health care management, Customer Services, Marketing, or related disciplines.