مدير تقنية المعلومات للمجموعة الفندقية

JOB SCOPE

As the Cluster Director of Information Technology at Luxury Hotel – Qiddiya, you will lead all information technology operations across the assigned hotel cluster, ensuring reliable, secure, and efficient technology services that support hotel operations, business performance, and exceptional guest experiences.

You will oversee hotel infrastructure, business applications, cybersecurity compliance, IT projects, and technology support across multiple properties. Working closely with hotel leadership and corporate IT teams, you will ensure technology standards are consistently implemented while supporting pre-opening activities, operational excellence, and continuous improvement across the cluster.

MAIN DUTIES & RESPONSIBILITIES

Lead cluster IT operations and service delivery:

• Oversee day-to-day IT operations across all hotels within the cluster, ensuring maximum system availability and service reliability.
• Ensure all technology services are delivered in line with operational requirements, service level agreements, and hotel standards.

Manage hotel technology infrastructure:

• Oversee the installation, maintenance, and optimization of network infrastructure, servers, cloud services, and end-user devices.
• Ensure all IT infrastructure remains secure, scalable, and capable of supporting hotel operations and future growth.

Oversee hotel applications and business systems:

• Manage the performance and availability of all hotel technology systems, including PMS, POS, IPTV, key card systems, telephony, Wi-Fi, and back-office applications.
• Coordinate system implementations, upgrades, integrations, and vendor support while minimizing operational disruption.

Lead hotel IT projects and pre-opening activities:

• Lead technology planning, implementation, and commissioning activities for hotel pre-openings, renovations, and capital projects.
• Ensure all hotel technology systems are operationally ready prior to opening and delivered according to project timelines and budgets.

Ensure cybersecurity, governance, and compliance:

• Implement IT governance, cybersecurity policies, and compliance standards across all hotels within the cluster.
• Oversee backup, disaster recovery, business continuity, and security controls to protect business operations and guest information.

Manage IT vendors and technology partners:

• Build and maintain strong relationships with technology vendors, contractors, and service providers.
• Monitor vendor performance, service level agreements, licensing, and support contracts to ensure optimal service delivery.

Drive technology innovation and operational improvement:

• Identify opportunities to improve operational efficiency and guest experience through innovative technology solutions.
• Recommend and implement emerging technologies that support business objectives and operational excellence.

Lead and develop the cluster IT team:

• Provide leadership, coaching, and technical guidance to hotel IT teams across the cluster.
• Foster collaboration, knowledge sharing, and continuous professional development while promoting consistent technology standards across all properties.

Requirements

POSITION REQUIREMENTS

SKILLS:

• Strong knowledge of hospitality IT infrastructure and hotel technology systems.
• Expertise in PMS, POS, networking, Wi-Fi, telephony, IPTV, and hotel business applications.
• Strong understanding of cybersecurity, IT governance, compliance, and risk management.
• Excellent project management and hotel pre-opening experience.
• Strong leadership, stakeholder management, and vendor management skills.
• Financial awareness with experience managing IT budgets and technology assets.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple hotel operations simultaneously.
• Knowledge of cloud technologies, digital transformation, and hospitality technology trends.

EDUCATION, QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 8–10 years of progressive IT leadership experience, preferably within the hospitality industry.
• Proven experience managing IT operations across multiple hotels or hospitality properties.
• Experience supporting hotel pre-openings, technology implementations, and enterprise hospitality systems.