مدير المجتمع الفندقي

Community Manager

The House Hotel, Jeddah

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

The House Hotel Jeddah King Road

Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape — where coastal lifestyle meets modern hospitality.

With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination.

Location:

On Saudi Arabia’s western shore, Jeddah stands as one of the Kingdom’s most dynamic cities — a place where seaside living, culture, and modern life intersect.

From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences.

Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Build, engage, and grow the hotel's community of guests, residents, members, and local partners, creating a strong sense of belonging and brand loyalty.

• Plan and deliver a regular calendar of events, activations, workshops, and social programming that reflects the brand identity and attracts both in-house guests and the local community.

• Develop and manage partnerships with local businesses, artists, influencers, and cultural organizations to create unique experiences and drive awareness.

• Manage the hotel's social media channels and community platforms, creating engaging content and responding to comments, messages, and reviews in a timely, on-brand manner.

• Gather and analyze community feedback, engagement metrics, and event performance, and use insights to continuously improve programming and the guest experience.

• Work closely with Marketing, Sales, Food & Beverage, and Front Office teams to align community initiatives with commercial goals and drive revenue through events and outlets.

• Manage the community and events budget, ensuring cost control and a clear return on investment for each initiative.

• Support pre-opening or seasonal ramp-up activities, including building early community awareness, launch events, and establishing local partnerships.

• Act as the face of the hotel within the community, welcoming guests, facilitating connections, and representing the brand at external events.

• Provide insights and recommendations to hotel management on community trends, guest preferences, and new engagement opportunities.

EXPERIENCE & SKILLS

• Bachelor's degree in Marketing, Communications, Hospitality Management, or a related field (or equivalent experience).

• 5 years of experience in community management, events, or brand engagement, ideally within hospitality, lifestyle, or co-living, with at least 2 years in a managerial or supervisory role.

• Strong event planning and execution skills, with a creative approach to programming and experiences.

• Solid understanding of social media platforms, content creation, and community engagement tools.

• Experience in pre-opening phases or brand launches is a significant advantage.

• Excellent networking, relationship-building, and interpersonal skills with a natural, outgoing personality.

• Proficiency in Microsoft Office, social media management tools, and basic design or content tools (e.g., Canva).

• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.

• Career Growth: Opportunities for advancement within our dynamic organisation.

• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality