متدرب دعم الاتصال

Job Description Summary

Supports the deployment, optimization, and monitoring of connectivity and digital solutions across Saudi Arabia, ensuring maximum connected asset coverage, high data integrity, successful Connectivity @ Install (C@I) execution, and effective utilization of digital service tools to enhance operational performance and customer outcomes.

Job Description

Responsibilities :

• Support and monitor connectivity deployment initiatives across Saudi Arabia to achieve optimal live connectivity performance and Connectivity @ Install (C@I) targets.

• Ensure data integrity and accuracy of connectivity and digital tools data by conducting regular reviews, validations, and corrective actions.

• Extract, analyze, and manage the Connectivity @ Install (C@I) funnel from the Global Connectivity Metrics (GCM) platform to provide visibility and drive performance improvements.

• Supports and maintain actionable dashboards and reporting tools to provide real-time visibility into key connectivity metrics, including: Live Connectivity Connectivity Data Flow Issues Helium Monitoring Connectivity @ Install Performance Digital Tool Adoption and Utilization

• Support deployment, adoption, and operational effectiveness of digital solutions, including OnWatch and Tube Watch.

• Work closely with cross-functional teams, including Connectivity Project Leaders, Service Delivery (SD), Field Service Engineers (FSEs), and HPMs, to ensure successful project execution and timely issue resolution.

• Coordinate and track connectivity project milestones, risks, and action plans to ensure alignment with business objectives.

• Ensure connectivity installations and live system activations are completed within target timelines through proactive follow-up and on-site support when required.

• Provide field support and technical guidance for restoring offline systems and improving connectivity stability.

• Identify, investigate, and resolve connectivity and communication issues impacting remote monitoring and digital service solutions.

• Generate regular performance reports and insights for leadership, highlighting trends, opportunities, risks, and improvement actions.

• Promote best practices and continuous improvement initiatives to increase connected asset penetration, enhance remote monitoring capabilities, and improve customer satisfaction.

Education & Experience

• Bachelor’s degree in Engineering, Information Technology, Biomedical Engineering, Healthcare Technology Management, or a related field.
• Experience in healthcare technology, service operations, connectivity deployment, digital solutions, or technical support environments.
• Experience working with cross-functional teams in project execution and operational follow-up.

Technical Knowledge

• Basic knowledge of IT infrastructure, networking, and connectivity concepts.
• Understanding of healthcare equipment and medical imaging technologies.
• Familiarity with remote monitoring solutions, digital service tools, and connectivity platforms.
• Working knowledge of service operations and field service processes.
• Experience with data analysis, reporting, and dashboard development tools.

Additional Information

Relocation Assistance Provided: No