الملخص
تعلن Taiba Hospital عن وظيفة موظف مركز اتصال في صباح السالم، الكويت. تشمل المهام الرد على المكالمات والرسائل والمحادثات، وإرشاد المرضى، ومعالجة الاستفسارات أو تصعيدها، وتوثيق التفاعلات في نظام المعلومات الصحية. يشترط دبلوم أو بكالوريوس في الرعاية الصحية أو الإدارة أو مجال ذي صلة، وخبرة من سنة إلى ثلاث سنوات في مركز اتصال أو خدمة العملاء، وإتقان الإنجليزية والعربية تحدثاً وكتابةً. كما تتطلب الوظيفة مهارات جيدة في أنظمة CRM وHIS وبرامج Microsoft Office.
نص الإعلان
كما نُشر على taibahospital.com. نقلناه من موقع صاحب العمل كما كتبه.
Your Impact
≥ 90 % first-call resolution rate within defined service levels
≥ 95 % customer satisfaction score
100 % accurate call documentation & data entry
What you will do
Inbound & Outbound Support: Handle calls, emails, and chats professionally; follow approved scripts and scenarios.
Patient Guidance: Provide accurate information on clinics, schedules, services, and hospital policies.
Issue Resolution: Resolves inquiries, complaints, and service requests; escalates complex cases appropriately.
Emergency Communication: Announce emergency codes clearly and promptly when required.
Problem Solving: Listen actively, identify solutions, and follow up until resolution is achieved.
Data Entry & Documentation: Record all interactions accurately in the HIS; maintain up-to-date patient records.
Compliance & Confidentiality: Adhere to hospital policies, data-protection standards, and confidentiality requirements.
Team Collaboration: Collaborate with Patient Access, clinical, and support teams to deliver seamless service.
How success is measured
High first-call resolution and call-quality scores
Accurate, error-free system documentation
Consistent adherence to scripts, policies, and KPIs
Positive patient feedback on tone, clarity, and empathy
Zero patient-confidentiality breaches
You will thrive here if you have…
Diploma or Bachelor’s degree in healthcare, administration, or related field
1–3 years of experience in a call center or customer service role
Fluency in English & Arabic (spoken & written)
Strong CRM, HIS, and MS Office skills (Outlook, Excel, Word, PowerPoint)
Calm, empathetic communication under pressure
Reliability, punctuality, and attention to detail
Competencies we value
Communication – Clear, professional, empathetic interactions
Client Focus – Delivering a positive patient experience every time
Attention to Detail – Accurate data capture and documentation
Teamwork – Cooperative and supportive collaboration
Adaptability – Flexibility in a fast-paced contact-center environment
Values & Ethics – Respect, confidentiality, and integrity
Ready to be the voice of care?
Apply now and become the first point of contact that reflects Taiba Hospital’s commitment to clarity, compassion, and quality.