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The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• Onground support & firsthand contact for station management regarding process improvements and benchmarking
• You will work on effective change processes and contribute to network standardization via best practice sharing.
• You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators.
• You will set up actions plans and execute them to drive current performance to benchmark rates.
• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

• Speak, write, and read fluently in English

• Knowledge of Lean methodologies
• Experience driving projects to improve operations and support-related processes
• Experience using the entire MS Office suite, especially Excel
• Experience in problem solving and delivering results

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.