مدير إدارة علاقات العملاء وبرامج الولاء

Company Overview:

INDEPENDENT is a conglomerate of internationally renowned brands in the food and beverages industry. We are dedicated to delivering exceptional culinary experiences to our customers worldwide. Our commitment to creativity, quality, and community drives us. As a dynamic and inclusive team, we're on a journey to redefine hospitality. If you crave a career where passion meets purpose, Indpt is your destination. Come be a part of something extraordinary – where every role contributes to our flavor-packed success!

Job Summary:

Indpt is seeking an experienced and dynamic CRM & Loyalty Manager to join our Performance team. If you have over 3 years of expertise in CRM and loyalty program management, this role provides an exciting opportunity to shape and optimize our customer engagement strategies. Join us in creating lasting connections with our audience and enhancing their experience across our brands.

Responsibilities:

• Develop, implement, and optimize CRM strategies to enhance customer engagement and retention.
• Oversee the design and execution of effective loyalty programs, ensuring alignment with brand objectives.
• Collaborate with cross-functional teams to integrate CRM and loyalty initiatives with overall marketing strategies.
• Analyze customer data to identify trends, preferences, and opportunities for personalized engagement.
• Implement and manage CRM tools and technologies to streamline processes and enhance efficiency.
• Develop targeted and personalized communications across various customer touchpoints.
• Monitor and analyze the performance of loyalty programs, providing insights and recommendations.
• Implement A/B testing methodologies to optimize CRM campaigns and loyalty program features.
• Work closely with the Performance Sr. Manager to align CRM initiatives with overall business goals.
• Stay informed about industry trends, emerging technologies, and best practices in CRM and loyalty management.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum of 3 years of proven experience in CRM and loyalty program management.
• Proficient in using CRM tools and technologies.
• Strong analytical skills with the ability to interpret customer data and generate actionable insights.
• Excellent communication and collaboration skills.
• Results-driven mindset with a focus on enhancing customer experience and loyalty.