خبير عمليات المنتجات لنظام إدارة علاقات العملاء

Responsibilities

1. Led the backend product optimization project to enhance operational efficiency and system scalability of the CRM in Saudi Arabia.
2. Analyzed system bottlenecks and collaborated with product and engineering teams to design and implement process improvement solutions.
3. Established a data-driven evaluation framework to continuously optimize merchant and supply chain operations.
4. Promoted the implementation of automation tools to reduce manual processes and improve overall organizational efficiency.
5. Facilitated cross-departmental collaboration to ensure backend feature iterations align with business goals and user needs.

Requirements

1. Bachelor's degree or higher, with at least 5 years of experience in product operations, back-end system optimization, or operational efficiency improvement.
2. Proven track record of improving efficiency in merchant or CRM systems, with strong familiarity in process automation methodologies.
3. Skilled in identifying problems through data analysis and capable of proposing systematic solutions.
4. Fluent in English; proficiency in Arabic is a plus (to meet local market collaboration needs).
5. Candidates with prior work experience in the Middle East market (especially Saudi Arabia) will be given preference.

Highlights

1. Participate in building the core backend architecture of a high-growth platform in Saudi Arabia, directly driving business scalability.
2. Engage with advanced system architectures and achieve measurable operational efficiency through technological innovation.
3. Tackle dual challenges of global team collaboration and local implementation, rapidly gaining cross-cultural project experience.
4. Experience rapid growth in Saudi Arabia's digital economy, offering both personal development and industry opportunities.
5. Enjoy a modern office environment in Riyadh and a competitive compensation and benefits package.