ملخص الوظيفة
تعلن Tamara، منصة للتقنية المالية تعمل في السعودية ودول الخليج، عن وظيفة أخصائي إدارة علاقات العملاء في دبي. يتولى شاغل الوظيفة تصميم حملات دورة حياة العملاء وتشغيلها عبر البريد الإلكتروني والإشعارات والرسائل داخل التطبيق والرسائل النصية، مع إعداد الأتمتة والتخصيص وإدارة التكاملات. وتشمل المهام تحليل أداء الحملات وتحسين رحلات العملاء والتعاون مع فرق المنتجات والبيانات والهندسة والتسويق. يشترط الإعلان خبرة عملية لا تقل عن سنتين في إدارة علاقات العملاء، وخبرة بمنصات CRM المؤسسية، فيما تُعد الخبرة في التقنية المالية ميزة إضافية.
نص الإعلان
كما نُشر على tamara.co. نقلناه من موقع صاحب العمل كما كتبه.
About Us
Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.
Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.
About the role
Tamara is seeking a CRM Specialist to own the end-to-end design, execution, and optimization of highly complex lifecycle campaigns. You’ll bring deep technical expertise, ensuring our CRM flows are automated, scalable, and personalized, while serving as the go-to CRM expert for the business. This role reports to the CRM Manager.
What you’ll do:
- Lifecycle Campaign Architecture – Lead the design and implementation of multi-channel customer journeys (email, push, in-app, SMS) with advanced segmentation, personalization, and automation.
- Complex CRM Logic Implementation – Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences.
- Own Strategic Projects – Define and drive the CRM strategy for key initiatives such as customer lifecycle management and product adoption, ensuring measurable impact on engagement and retention.
- Technical Execution – Manage complex CRM workflows, integrations, and troubleshooting.
- Data-Driven Optimization – Analyze campaign performance and user behavior to continually refine targeting, content, and triggers.
- Stakeholder Collaboration – Partner with product, data, engineering, and marketing teams to ensure CRM initiatives align with business goals.
- Platform Expertise – Serve as the internal subject-matter expert on CRM tools, ensuring best practices in template design, deliverability, and compliance.
Preferred Qualifications:
- 2+ years of hands-on CRM experience in fast-paced B2C environments is a must; experience in fintech is highly preferable
- A proven track record in building and managing complex automated campaigns in enterprise-level CRM platforms (e.g.,,Braze, CleverTap, Iterable) is a must.
- Proven expertise in implementing advanced CRM logic — including Liquid scripting, dynamic content, webhooks, and connected content.
- Strong understanding of customer segmentation, lifecycle marketing, and data flows.
- Comfortable working with data (SQL, analytics dashboards, A/B testing).
- Familiarity with HTML/CSS for email development is a plus.
- Excellent communication skills, with the ability to translate technical concepts into business insights.
- Strong problem-solving skills and attention to detail.