نائب مدير متجر

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior’s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

Business Leadership & Commercial Performance

• Support the Boutique Manager in achieving and exceeding boutique sales targets.

• Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.

• Lead daily business follow ups and sales briefings with the team.

• Identify opportunities to maximize boutique performance.

• Support cross category collaboration to optimize business results.

Client Experience & Client Development

• Ensure an exceptional luxury client experience aligned with Dior standards.

• Develop relationships with high value clients and VIPs.

• Encourage client appointments, private presentations, and client outreach.

• Support the team in building and maintaining strong client portfolios.

• Monitor consistency of service across the boutique.

Team Leadership & People Development

• Support the Boutique Manager in leading and motivating the team.

• Provide coaching on sales techniques and product knowledge.

• Ensure clear communication of targets and expectations.

• Support recruitment, onboarding, and team development.

• Participate in performance reviews and development plans.

Boutique Operations & Compliance

• Ensure smooth daily boutique operations.

• Oversee opening and closing procedures.

• Monitor stock management and inventory accuracy.

• Ensure compliance with company policies and procedures.

• Maintain visual merchandising and boutique presentation standards.

Leadership Support

• Act as main support to the Boutique Manager.

• Take responsibility for the boutique in the absence of the Boutique Manager.

• Coordinate with regional teams including HR, Retail Operations, and Merchandising.

• Ensure clear communication across the boutique team.

Experience • 5 to 7 years experience in luxury retail. • Previous supervisory or management experience. • Proven track record in driving sales performance. Soft Skills • Leadership and team influence • Client centric mindset • Strong interpersonal communication • Problem solving and decision making • Ability to work under pressure • Adaptability and resilience • High level of professionalism • Accountability and ownership • Team motivation and engagement • Conflict management Hard Skills • Luxury retail sales management • Clienteling and CRM management • Retail KPI monitoring and analysis • Sales performance tracking • Boutique operations management • Inventory and stock control • Cash handling and reporting • Visual merchandising standards • Team coaching and training • Client portfolio management • Microsoft Office and reporting tools