مسؤول القنوات الرقمية

• Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.

• Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.

• Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.

• Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.

• Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.

• Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.

• Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.

• Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.

• Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.

• Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.

• Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.

• Agile/Scrum Master, PMP, or PRINCE2 is preferred.