مدير شؤون الطلبة

Responsibilities

• Set Student Affairs strategy, KPIs, and annual plan; align with mission, CAA/professional standards, and UAE cultural values.
• Own Student Affairs policies (conduct, wellbeing, clubs, events, residence/transport touchpoints, publications) and schedule cyclical reviews.
• Represent student interests on executive/academic bodies; embed student voice and due process in decisions.
• Charter/oversee the Student Union and clubs; manage elections, leader training, inclusivity, activity risk, and major student events.
• Deliver career education, coaching, internships/placements, employer engagement, fairs; maintain alumni engagement, mentoring, and outcomes tracking.
• Ensure timely counselling access, case management, crisis response, and health-promotion/prevention programs.
• Set service standards/SLAs, workflows, and calendars; maintain student-facing content (portal/web) for all services.
• Coordinate orientation, advising/study-skills signposting, early-alert/case conferences to support retention and success.
• Align onboarding, enrolment transitions, eligibility checks for milestones (e.g., graduation communications).
• Coordinate student-facing services and event logistics as needed.
• Secure safe transport and residence touchpoints, technology for bookings/case records, budgets/procurement, and HSE compliance.
• Maintain the Student Handbook; administer rights/responsibilities, grievances, appeals, and academic/behavioral integrity with transparent procedures and education.
• Ensure equitable access to services for students of determination, and other at-risk groups; monitor accommodations and outcomes.
• Evidence compliance with internal regulations and external standards (CAA/professional bodies); close audit gaps; contribute Student Affairs inputs to self-studies, program reviews, risk registers, and site-visit readiness.
• Govern data for KPIs, utilization, satisfaction, incidents; publish dashboards and “you said—we did” actions; redesign services based on feedback and outcomes.
• Champion systems for bookings, counselling/advising records, case management, co-curricular transcripts, events and engagement analytics; ensure data security and access controls.
• Lead student risk/wellbeing reviews; ensure safeguarding training for staff/student leaders; oversee event/activity risk assessments; coordinate emergency protocols and post-incident follow-up.
• Structure the Deanship; recruit, mentor, and appraise Student Affairs staff; manage budgets, contracts, and vendor SLAs; commission and monitor outsourced student-facing services.
• Oversee student-facing planning and communications for graduation and recognition events in coordination with Registrar and relevant units.

Qualifications & experience

• Master’s degree in Higher Education Administration, Educational Leadership, Psychology, Public Health, or a related field (Doctorate preferred).
• Minimum 8–10 years of experience in higher education, with at least 5 years in a leadership role.
• Experience in a medical or health sciences institution is highly desirable.

Competencies

• Strong strategic leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Student-centered approach with high emotional intelligence.
• Conflict resolution and crisis management skills.
• Knowledge of higher education governance and compliance frameworks.
• Strong organizational, analytical, and reporting capabilities.
• Ability to lead cross-functional teams and manage multiple priorities effectively.