موظف استقبال ومساعدة عند مدخل الفندق

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Roles & Responsibilities

• Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible.

• Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience.

• Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently.

• Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner.

• Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free.

• Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable.

• Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination.

• Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive.

• Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards.

• Adhere to all Raffles and Accor hygiene, safety, and service standards at all times.

Qualifications

Personal Attributes & Experience

• High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset.

• Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort.

• Must possess a valid driving license and have experience with luxury vehicle handling.

• Excellent communication skills with a professional appearance and etiquette aligned with luxury standards.

• Fluent in English; Arabic and other languages are considered a significant asset.

• Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required.

• A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service.

• Experience in a resort pre-opening environment is highly desirable.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.