مدير مناوبة خدمات ساحة الطائرات

The Duty Manager – Ramp Services is responsible to lead all airside operations during the shift. This senior role oversees Aircraft Turnaround, Load Control, Baggage Handling, GSE Operations, Cabin Cleaning, and Airside Transportation, ensuring safe, efficient, and on-time flight operations. The incumbent is the key point of contact for all operational stakeholders and provides leadership across the airside team.

Key Responsibilities:

• Leads and supervises all airside operations, including Turnaround, Load Control, Baggage Handling, GSE, Cabin Cleaning, and Airside Transportation.
• Acts as the primary contact for internal and external stakeholders during the shift.
• Ensures safe and efficient deployment of manpower and equipment for all aircraft on the ground.
• Monitors real-time operations, anticipates challenges, and makes decisions to maintain on-time performance.
• Conducts investigations for operational irregularities, incidents, or delays.
• Reviews upcoming flight schedules and load factors to optimize resource planning.
• Enforces adherence to airline SOPs, IATA standards, and DGCA regulations.
• Carries out duties and operational tasks as directed by the Ramp Manager, ensuring compliance with all safety and procedural standards.

Requirements

Education Qualifications:

• Bachelor’s degree or Diploma in Aviation Management, Airport Operations, or related field.

Professional Experience:

• Minimum 8 years’ experience in ground operations, including at least 3 years in a supervisory or duty manager role.
• Strong knowledge of ramp operations, aircraft turnaround, and load control.

Competencies Required:

• Excellent leadership, decision-making, and communication skills.
• Ability to coordinate multiple teams under high-pressure operational environments.
• Ability to drive airside.
• Certifications in Ramp Safety, Load Control, Human Factors, and Safety Management Systems (preferred).
• Fluency in Arabic is mandatory.