تنفيذي عمليات التجارة الإلكترونية والأسواق الإلكترونية

We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels.

The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.

The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.

Key Responsibilities
E-Commerce & Order Fulfillment

• Manage and monitor daily orders through the Zid Dashboard.
• Review and process incoming orders and ensure they are ready for fulfillment.
• Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
• Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
• Monitor pending and delayed orders and take immediate action to resolve issues.
• Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
• Ensure orders are processed and shipped within the required turnaround time.

Marketplace Operations

• Manage daily operations across Amazon, Trendyol, and other marketplaces.
• Process and monitor marketplace orders according to each platform’s requirements and SLA.
• Ensure order and shipment statuses are updated accurately.
• Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
• Coordinate inventory availability across the website and marketplaces.
• Identify and resolve operational issues that may negatively impact marketplace performance.
• Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.

Inventory & Branch Coordination

• Monitor inventory availability across the e-commerce store and marketplaces.
• Coordinate with the warehouse and branches to ensure stock availability.
• Manage and follow up on stock transfers and replenishment between the warehouse and branches.
• Monitor low-stock and out-of-stock items and escalate when replenishment is required.
• Identify and resolve discrepancies between physical and system inventory.
• Ensure accurate SKU and barcode mapping across all sales channels.

Shipping & Logistics Operations

• Manage daily operational coordination with courier and logistics partners.
• Ensure orders are assigned to the appropriate shipping provider.
• Monitor AWB creation, shipment pickup, delivery, and shipment status.
• Follow up on delayed, failed, or returned shipments.
• Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
• Monitor recurring shipping problems and escalate them when required.

Operations Control & Reporting

• Ensure accurate and timely order status updates across all systems and marketplaces.
• Conduct daily follow-ups on pending, delayed, and exception orders.
• Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
• Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
• Identify recurring operational issues and implement corrective actions.
• Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.

Requirements

• 2–4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
• Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
• Experience with Zid is highly preferred.
• Experience with Amazon Seller Central and other marketplaces is preferred.
• Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.
• Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers.
• Good knowledge of Excel / Google Sheets.
• Strong organizational, follow-up, and problem-solving skills.
• Ability to manage a high volume of orders and coordinate across multiple teams.
• Strong attention to detail and ability to take ownership of daily operations.

Key Performance Indicators (KPIs)

• On-Time Fulfillment Rate
• Order Accuracy
• Marketplace SLA Compliance
• Pending & Delayed Orders
• Order Cancellation Rate
• Inventory Accuracy
• Stock Availability
• Return & Failed Delivery Rate
• Issue Resolution Time
• Overall Operational Efficiency