مهندس دعم فني لأنظمة ELV

Key Responsibilities

• • Install, configure, commission, and maintain ELV and security systems at customer sites.
  • Provide technical and customer support, including troubleshooting, fault diagnosis, and resolution of system-related issues.
  • Conduct site visits for installation, commissioning, preventive maintenance, troubleshooting, and customer support.
  • Coordinate with project teams, customers, system integrators, vendors, and internal stakeholders to ensure timely and high-quality project delivery.
  • Configure system software, hardware, devices, and integrations in accordance with project requirements.
  • Prepare technical documentation, service reports, installation reports, as-built documentation, and system handover documents.
  • Conduct user training and knowledge-transfer sessions for customers and end users.
  • Support system testing, commissioning, and final handover activities.
  • Understand customer requirements and provide appropriate technical solutions and recommendations.
  • Maintain regular communication with customers, provide project and service updates, and ensure a high level of customer satisfaction.

Required Skills & Competencies

• • Strong technical knowledge of ELV, access control, CCTV, biometric, RFID, Time & Attendance, ID card printers and identification solutions.
  • Good troubleshooting and problem-solving skills.
  • Ability to work independently as well as collaboratively with project and support teams.
  • Good customer-facing and communication skills.
  • Ability to prepare clear technical documentation and reports.
  • Willingness to travel to customer sites as required;
  • A valid driving license and own vehicle will be considered an advantage
  • Ability to manage multiple tasks and priorities in a project and customer-support environment.