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Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,
Join us and become a Heartist®.

Job Description

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.

Key Responsibilities

1. Housekeeping Operations

• Plan, organize, and supervise daily housekeeping operations.

• Ensure guest rooms and public areas meet established cleanliness and presentation standards.

• Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.

• Ensure rooms are prepared and released according to hotel standards and operational requirements.

• Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.

• Establish and maintain effective cleaning procedures, checklists, and quality standards.

• Ensure proper handling of lost and found items.

2. Team Leadership & Staff Management

• Recruit, train, coach, and develop housekeeping employees.

• Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.

• Conduct daily briefings and communicate operational priorities to the team.

• Monitor employee performance, attendance, grooming, and discipline.

• Provide regular performance feedback and recommend training or development programs.

• Maintain a positive, professional, and service-oriented working environment.

3. Quality & Guest Satisfaction

• Maintain consistent hotel cleanliness and housekeeping standards.

• Respond promptly to guest complaints and special requests related to housekeeping.

• Follow up on guest feedback and implement corrective actions where required.

• Work closely with other departments to resolve guest and operational issues.

• Support the hotel's guest satisfaction and service quality objectives.

4. Inventory & Cost Control

• Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.

• Maintain appropriate inventory levels and establish par-stock requirements.

• Control departmental expenses and minimize unnecessary consumption and wastage.

• Conduct regular inventory and linen counts.

• Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.

• Work with Purchasing and Finance to manage departmental procurement and budgets.

5. Hygiene, Safety & Compliance

• Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.

• Ensure cleaning chemicals are stored, labeled, and used correctly.

• Conduct regular checks of housekeeping equipment and work areas.

• Ensure employees follow proper occupational health and safety procedures.

• Implement appropriate procedures for emergencies, accidents, and hazardous situations.

6. Administration & Reporting

• Prepare housekeeping departmental reports, schedules, forecasts, and budgets.

• Monitor occupancy-related staffing requirements and productivity.

• Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.

• Participate in management meetings and communicate departmental performance and challenges.

• Develop and update housekeeping SOPs and operational procedures.

7. Interdepartmental Coordination

• Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.

• Communicate room maintenance issues to Engineering and follow up until completion.

• Support hotel events, VIP arrivals, group arrivals, and special functions.

• Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

• Guest satisfaction and housekeeping-related guest feedback

• Guest room cleanliness scores

• Public area cleanliness standards

• Room turnaround and readiness

• Housekeeping productivity

• Departmental budget and cost control

• Linen and amenity consumption

• Staff attendance and turnover

• Training completion and employee performance

• Compliance with hygiene, safety, and hotel SOPs

Qualifications

Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)
• Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards
• Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts
• Good command of English (especially for cross-department communication and handling guest requests)
• Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking
• Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling

Competencies

• Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)
• Sharp eye for detail, cleanliness, and room presentation standards
• Problem-solving mindset to handle guest complaints and room maintenance issues quickly
• Ability to work under pressure, manage tight room turnaround times during peak seasons/full house
• Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas
• Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering
• Polished appearance and professional grooming standards at all times

Additional Information

WHY WORK FOR ACCOR

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.