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ROLE OVERVIEW

This position manages the Hard Services Division.

To ensure a smooth and efficient operation in the Hard Services Department in relation to the Company Core Process; thus, directly impacting the maintenance of facilities, equipment, and attractions.

This position involves the Operation, Maintenance and Rectification of all building wide facilities, services, and equipment such as HVAC (heating, ventilating, air-conditioning and refrigeration), plumbing / drainage, kitchen equipment’s, irrigation, storm water, potable water, gas system, and firefighting system - including civil works. To plan, direct, control, and manage all aspects of the facilities maintenance.

Perform analysis of equipment failures and recommend a course of action or redesign. Manages the Facilities team and assists in the management of the annual maintenance operation and CAPEX budget. Ensures that best practices are performed by 3rd Party Contractors, to improve work efficiency by reducing operation costs while increasing productivity.

Instill a budget and cost savings awareness throughout the Department.

ROLE SCOPE

Hard Services

•     Supervision and management of all Facilities.

•     Plan, direct, control, and manage all aspects of the leisure facility maintenance.

•     Managing Division P&L, periodically meeting with Finance and/or Director of General Services to discuss Expenditure vs. Budget.

•     Conducting performance reviews for direct reporting colleagues and disciplinary actions within the team.

•     Supervision of contractors / vendors working within the parks.

•     Approving the 3rd Party Contractor of monthly manpower scheduling.

•     Project management of new construction on various scales in line with parks’ strategies.

•     Inspiring Colleagues to be successful and progress within Farah.

•     Approval of Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs ready for implementation to Computer Managed Maintenance System (CMMS) tool.

•     Ensures proper inventory levels for spare parts for all facilities equipment.

•     Assisting other departments with facilities related tasks/issues.

•     Assisting all facilities department Colleagues in their day-to-day tasks if need be.

•     Signing off work completion certificates.

•     Creating Permits to Work (PTW) for vendors/sub-contractors.

•     Labor hours worked reviews, ensuring Colleagues meet their scheduled hours.

•     Ensuring training programs are delivered to all Colleagues, to obtain annual and quarterly training hours.

•     Liaising with park(s) operational departments to ensure their needs are met.

•     Managing Service Requests (SR) and ensuring they are completed in a timely manner.

•     Monitoring departmental Key Performance Indicators (KPI) and strategic initiatives.

•     Technical reviews of documentation.

•     Monitoring of facilities PM tasks ensuring the PM schedule is set appropriately to maintain the best possible efficiency of equipment with reduced equipment down-times / breakdowns.

•     Monitoring the CMMS data is entered accurately and on time.

•     Working closely with other Maintenance teams for the Maintenance department to function efficiently.

•     Approval of leave requests ensuring the department is sufficiently manned at all times.

•     Recruitment and interview processes.

•     Ensuring the parks’ assets are maintained to the highest level of quality and performance.

•     Reviewing Service Level Agreements (SLA) and contracts in-line with the procurement processes.

•     Ensuring all Fire Life Safety Systems (FLS) are working correctly at all times.

•     Informing the business units and concerned parties of any scheduled interruption to facilities equipment.

•     Ensuring the properties are safe for Colleagues and Guests at all times as a priority.

•     Provide the necessary input for setting facilities budgets.

•     Ensure that the facilities meet the government health and environmental regulations such as HACCP, firefighting systems, and others.

•     Ensure that items in the Safety Log from HSE are attended to and rectified in a timely manner.

•     Ensure all Colleagues within the group are properly trained and utilize all safety equipment issued to them in order to reduce workplace injuries and accidents.

•     Oversee facility/attraction installation processes to ensure the installation meets all the requirements set forth in the contract, specifications, and drawings.

•     Participate in facility/attraction design review processes to communicate operational improvements to designers.

•     Participate in facilities/attractions’ refurbishment program by developing scope requirements, budget requirements, and schedule.

•     Ensure all thirdparty inspections are completed, working in conjunction with the Environmental Health and Safety (EHS) Department and providing acceptance of the facility / attraction.

•     Participate in Park “Duty Manager” program.

•     Overseeing the park maintenance operations to achieve stated objectives for maintenance, repairs, costs, guest service satisfaction, park operational cleanliness, and sanitation.

•     Supervision of asset management and inventory.

•     Managing the department recruitment process.

•     Implementation of the comprehensive preventive maintenance program.

•     Actively seeking and implementing cost saving programs.

•     Development and implementation of the Maintenance Department processes policies and procedures.

•     Ability to meet or exceed the company’s attendance and punctuality standards.

•     Ability to evaluate objectively, fairly, and consistently.

•     Ability to use common tools.

•     Ability to understand and follow directions as given.

•     Ability to work with minimal supervision.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Education and Qualifications

• Bachelor’s Degree in Mechanical, Electrical, Civil Engineering or related field

• Must be a qualified/certified HVAC, Gas and/or Oil, Civil or Electrical Engineer

• Strong facilities management experience within large-scale operations

Years of Experience

•     Minimum of 10 years’ experience on site installing and commissioning or supervising as a HVAC Engineer, Electrical Engineer, Civil Engineer Gas and/or Oil Engineer.

•     Minimum of 5 years’ experience of managing a team of engineers, contractors or skilled staff.

Knowledge, Languages and Skills

•     Must have technical hands-on experience and knowledge of all the below systems:

•     BMS systems

•     Pumping systems

•     Water treatment systems

•     Aquatics / fountains

•     Basic electrical if not primary trade

•     HVAC (FAHU, AHU, FCU etc.)

•     Heat Exchangers

•     Boilers System

•     Fire-Suppression and Fire-Fighting Systems

•     Keen eye for detail

•     Ability to read, write, speak and understand English fluently

•     Strong communication and interpersonal skills

•     Strong customer service skills

•     Proficient user in MS Office programs (Excel, Word, PowerPoint and similar software).