مضيفة مطعم

Company Description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life - through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter - visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

At FAENA The Red Sea, we are creating extraordinary hospitality experiences that blend luxury, creativity, and exceptional service. We are currently seeking passionate and charismatic F&B Hostess to join our team and become the welcoming face of our dining destinations. This role is responsible for delivering a warm and memorable arrival experience for every guest, ensuring seamless seating coordination and personalised service in line with FAENA’s luxury standards and Forbes service expectations.

Key Responsibilities

• Warmly greet and welcome guests, creating an exceptional first impression.
• Manage reservations, waitlists, and table assignments efficiently and accurately.
• Escort guests to their tables while ensuring a seamless and elegant seating experience.
• Coordinate table flow with service and kitchen teams to maximise efficiency and guest satisfaction.
• Monitor restaurant readiness, cleanliness, ambience, and presentation standards throughout service.
• Handle guest inquiries, seating preferences, and special requests professionally and confidently.
• Communicate effectively with the F&B team regarding table status, guest needs, and VIP arrivals.
• Assist in managing peak dining periods to minimise wait times and optimise guest experience.
• Maintain accurate reservation records using restaurant management systems.
• Support VIP recognition and deliver personalised guest experiences.
• Handle guest concerns calmly and professionally, escalating where necessary.
• Ensure compliance with grooming, presentation, and luxury service standards at all times.
• Promote restaurant offerings, experiences, and special events when appropriate.
• Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.

Qualifications

• Previous experience as a Host/Hostess or in a luxury Food & Beverage environment preferred.
• Strong communication and interpersonal skills with a warm and engaging personality.
• Excellent organisational skills and the ability to multitask in a fast-paced environment.
• Professional appearance and grooming standards consistent with luxury hospitality.
• Experience using restaurant reservation systems is preferred.
• Ability to remain calm and composed under pressure while delivering exceptional guest service.
• Passion for hospitality and creating memorable guest experiences.
• Experience working within a Forbes standard hotel or luxury hospitality environment is highly advantageous.
• Fluent English communication skills required; additional languages are an advantage.