مستشار مبيعات الأغذية والمشروبات

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The F&B Sales Advisor is responsible for providing exceptional customer service, assisting customers with their purchases, ensuring an organized and attractive counter display, managing reservations, and contributing to a seamless dining and shopping experience.

RESPONSIBILITIES

- Build and maintain strong relationships with customers by delivering exceptional service. Ensure effective communication with customers to understand their needs and provide tailored recommendations that enhance customer experience.

- Coordinate with external agencies and partners to facilitate joint marketing efforts aimed at increasing tourism and driving foot traffic to the store. Work with local tourism boards and organizations to identify and implement promotional strategies.

- Actively contribute to developing and managing corporate deals, including offering special pricing or services to corporate clients. Assist with establishing partnerships with businesses and organizations to secure repeat customer traffic and long-term relationships.

- Greet and serve walk-in customers with a high level of product knowledge and attentiveness, ensuring they make informed purchase decisions. Provide expert advice on product features, benefits, and usage.

- Maintain cleanliness and hygiene standards in all areas of the store, ensuring a safe and welcoming shopping environment for all customers.

- Participate in the opening and closing duties in compliance with company policies and procedures, ensuring smooth daily operations.

- Ensure all display areas are clean, fully stocked, and visually appealing to engage customers and drive sales.

- Handle the checkout process by accurately processing cash and electronic payments, ensuring compliance with company policies.

- Address customer inquiries, complaints, and requests in a professional manner. Escalate complex issues to management when necessary.

- Implement strategies for acquiring and retaining new customer segments by utilizing targeted marketing efforts and communication tools, ensuring customer loyalty and satisfaction.

- Analyze customer feedback and sales data, sharing insights with the team to refine service offerings and meet evolving customer demands.

- Ensure seamless communication of operational details to the team, facilitating efficient handovers and maintaining an organized workflow.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

- Fluency in English and Mandarin.

- Fluency in Arabic is a plus.

EDUCATION

Bachelor’s degree in Business Administration, or a related field.

EXPERIENCE

Two to four years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.