مقدم خدمة الأغذية والمشروبات

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

The Food & Beverage Server is responsible for delivering exceptional dining experiences through personalized, attentive, and professional service. The role ensures that guests receive high-quality food and beverage service while maintaining the highest standards of hospitality, cleanliness, and operational efficiency.

As an ambassador of Our Habitas, the F&B Server creates meaningful connections with guests, embraces the brand's values, and contributes to a welcoming and memorable dining atmosphere.

Guest Experience & Service Excellence

• Welcome guests warmly and professionally, creating a positive first impression.

• Deliver personalized, attentive, and engaging service in accordance with Our Habitas standards.

• Present menus, explain food and beverage offerings, and provide recommendations based on guest preferences.

• Take accurate food and beverage orders and communicate them promptly to the Kitchen and Bar teams.

• Serve food and beverages according to established service sequences and presentation standards.

• Anticipate guest needs and respond promptly to requests.

• Handle guest concerns professionally and escalate matters when necessary.

• Build positive guest relationships while respecting privacy and cultural differences.

Food & Beverage Operations

• Prepare restaurant sections and service stations before each shift.

• Ensure proper table setup, including cutlery, glassware, crockery, and table accessories.

• Maintain cleanliness, organization, and presentation of dining areas throughout service.

• Ensure accurate and timely delivery of food and beverage orders.

• Coordinate effectively with the Kitchen, Bar, and other operational departments.

• Monitor table service, replenish beverages, and clear used items appropriately.

• Assist with opening and closing duties, including cleaning, restocking, and equipment preparation.

• Support special events, private dining experiences, and other F&B activities when required.

Product Knowledge & Sales

• Maintain thorough knowledge of menus, ingredients, preparation methods, and beverage selections.

• Understand dietary requirements, food allergies, and available menu alternatives.

• Recommend suitable food and beverage pairings to enhance the guest experience.

• Promote menu highlights, seasonal offerings, and special experiences.

• Apply suggestive selling and upselling techniques naturally and professionally.

• Remain informed about resort facilities, activities, and experiences to assist guests.

Hygiene, Safety & Compliance

• Comply with all food safety, hygiene, and sanitation procedures.

• Maintain excellent personal grooming and hygiene standards.

• Follow proper food handling, storage, and service practices.

• Ensure compliance with HACCP principles and applicable Qatar food safety regulations.

• Report unsafe conditions, equipment defects, and hygiene concerns immediately.

• Follow established procedures for allergen management and guest dietary restrictions.

• Handle equipment and service materials responsibly to minimize breakage and waste.

Cashiering & Administrative Responsibilities

• Accurately process guest orders and transactions through the Point-of-Sale (POS) system.

• Present bills correctly and process payments in accordance with company procedures.

• Ensure proper handling of cash, card payments, and room charges.

• Report billing discrepancies and operational concerns promptly.

• Maintain accurate records of transactions and assigned operational checklists.

Teamwork & Collaboration

• Work collaboratively with colleagues to ensure smooth and efficient operations.

• Participate actively in daily briefings, departmental meetings, and training sessions.

• Support colleagues during peak operational periods.

• Communicate clearly and professionally with supervisors and team members.

• Demonstrate flexibility in supporting different F&B outlets and service areas.

• Contribute to a positive, inclusive, and respectful working environment.

Learning & Development

• Participate in mandatory training, service development programs, and departmental initiatives.

• Continuously improve food and beverage knowledge and technical service skills.

• Apply feedback constructively to enhance individual performance.

• Demonstrate commitment to personal growth and professional development.

• Support the resort's service excellence and guest satisfaction initiatives.

Qualifications

• High school diploma or equivalent; hospitality-related qualifications are an advantage.

• Previous experience as an F&B Server, Waiter, or Waitress, preferably in a luxury hotel, resort, or upscale restaurant.

• Good knowledge of food and beverage service procedures.

• Familiarity with POS systems and basic cashiering procedures.

• Good command of spoken and written English; additional languages are an advantage.

• Knowledge of food safety and hygiene standards.

• Ability to work flexible shifts, including weekends and public holidays.