مشرف المأكولات والمشروبات في المطعم المتوسطي

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact. Compensation A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity. Roles and Responsibilities You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. A Degree or Diploma in Hospitality Management or a related field is preferred. A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. Excellent leadership, communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Exceptional skills in Improving Customer Satisfaction and Addressing Complaints with Tact, showcasing a commitment to Industry-Leading Standards. Extensive knowledge of Food and Beverage Operations, including ‘FIVE-Star’ Service Standards, Wines, and Cocktail Preparation. Next-Level Team Management skills, effectively leading and inspiring the FIVE Tribe to New Heights. Proficient in Point-Of-Sale (POS) Systems and Restaurant Management Software. Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. Supervises and provides exemplary guidance to the Service Staff, including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next-Level service experience. Inspires and motivates the Team to deliver Sensational Service, fostering a Positive, Collaborative Work Environment. Conducts regular, insightful and fair Performance Evaluations, providing constructive feedback to enhance staff Performance and Development. Collaborates closely with the Restaurant Manager to develop and implement hand-crafted Standard Operating Procedures, elevating Service Efficiency to be First-in-Class. Offers ongoing Coaching and Mentorship to support the professional growth and development of the Service Team. Imparts comprehensive training to new team members on FIVE’s Boundary-Breaking Service Standards, Exquisite Menus, and Standard Operating Procedures. Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised Service that leaves a lasting impression. Handles Guest Inquiries, Concerns, and Complaints with the utmost professionalism and efficiency, always striving to surpass their expectations from Luxury Dining. Anticipates Guest Needs, proactively addressing any concerns to ensure a seamless and unforgettable Dining Experience. Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related Concerns. Organises and meticulously schedules ‘FIVER’ Shifts, ensuring Efficient Coverage for all Restaurant Operations. Ensures seamless Day-To-Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry-leading Health and Safety Regulations. Oversees and meticulously maintains the ‘FIVE-Star’ Cleanliness and Organisation of the restaurant, including Dining Areas, Service Stations, and Back-Of-House Areas. Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages, maintaining ‘FIVE-Styled’ Quality and Presentation Standards. Monitors and controls Inventory Levels, ensuring Supplies are available to meet guest demand while Minimising Waste. Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities. Assists in creating and executing bold and disruptive Promotional Activities, Special Events, and Themed Nights, growing restaurant revenue. Stays at the forefront of Industry Trends, new Menu Items, and Beverage Offerings, effectively training FIVE Tribe Members and enhancing their Product Knowledge. Conducts thoughtfully curated training sessions on Service Techniques, Customer Service, and Upselling Strategies, ensuring a continuous improvement in staff performance. What Success Looks Like Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve. Ready to Join the Tribe? If You Want to Play at the Highest Level, We’d Like to Hear from You. If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below. Apply: https://careers.fivehotelsandresorts.com/jobs/Careers