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Job Summary

The Runner is responsible to facilitate efficient service by delivering food and beverages from the kitchen or bar to customers' tables. The role plays a crucial role in ensuring timely delivery of orders, contributing to customer satisfaction and the smooth operation of the establishment. Additionally, runners assist in maintaining cleanliness and organization in the dining area and supporting other front-of-house staff as needed.

Job Responsibilities 1

Deliver food and beverages from the kitchen or bar to customers' tables promptly and accurately.

Ensure orders are complete and presented correctly, verifying items against the order ticket.

Assist in maintaining cleanliness and organization in the dining area, including clearing and resetting tables as needed.

Communicate effectively with kitchen and bar staff to coordinate order delivery and address any issues or special requests from customers.

Provide courteous and attentive service to customers, answering questions, and addressing concerns promptly and professionally.

Collaborate with other front-of-house staff, such as servers and hosts, to ensure smooth service and a positive dining experience for guests.

Assist with other duties as needed, including assisting with bussing tables, refilling beverages, and supporting overall restaurant operations.

Job Knowledge & Skills

Understanding of the restaurant's menu items, including ingredients, preparation methods, and special dietary considerations.

Ability to manage multiple orders efficiently, ensuring accurate delivery and timely service to customers' tables.

Effective communication skills to coordinate with kitchen and bar staff, relay information accurately, and address customer inquiries or requests.

Strong attention to detail to ensure orders are delivered correctly, including verifying items against order tickets and addressing any discrepancies.

Commitment to providing exceptional customer service, including being attentive to customers' needs, maintaining a positive attitude, and resolving any issues or concerns promptly.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Leadership_321977503

Resilience

Quality_321977507

Inventory Management L1

Guest Relations L1

Food Service L1

Safety Procedures and Compliance L1

Product and Service Knowledge L1

Agility

AI Fluency