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Front Office Agent (Saudi National)

The House Hotel Dar Tantora, Alula

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

Dar Tantora, The House Hotel – An earth-built community in AlUla

Dar Tantora The House Hotel with its labyrinth of tightly packed streets, hundreds of mud-brick buildings, and a colossal watchtower fort, Dar Tantora, The House Hotel, is situated in the heart of AlUla’s Old Town, one of Saudi Arabia's most impressive heritage sites. Meanwhile, Cloud 7 Residence, Dar Tantora The House Hotel’s sister property, offers a serene escape just a short distance away from the bustling city center. The exclusive community, composed of 30 rooms, 2 F&B outlet, cigar lounge, spa, numerous bespoke retail stores will become the most sought-after earth friendly, low impact sustainable heritage eco sanctuary, where the goal is to create an experience, with workshops and activities that showcase the importance of the destination in history.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.

• Handle reservations, room assignments, and billing with accuracy.

• Provide information on hotel services, facilities, and local attractions.

• Respond to guest requests, concerns, and complaints promptly and professionally.

• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.

• Follow front office procedures and standards for service, safety, and compliance.

• Maintain accurate records of guest interactions and transactions in the PMS.

• Build positive relationships with guests by providing attentive and personalized service.

• Use hotel systems and digital tools effectively to manage reservations and guest services.

• Share guest feedback and suggest improvements to enhance service quality.

• Adapt quickly to guest needs and apply creative solutions in daily tasks.

EXPERIENCE & SKILLS

• Diploma or degree in Hospitality, Tourism, or related field preferred.

• Previous experience in front office, customer service, or hospitality is an advantage.

• Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.

• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).

• Strong communication and interpersonal skills.

• Friendly, proactive, and able to work under pressure with a guest-first mindset.

• Flexibility to work shifts, weekends, and holidays as needed.

• Fluent in English.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.

• Career Growth: Opportunities for advancement within our dynamic organization.

• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality