متدرب في مكتب الاستقبال

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Start Date: February 2027

Job Description

How does your working day look like …

• Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities.

• Support the team with check-in, check-out, and guest registration procedures.

• Assist in handling guest requests, complaints, and feedback professionally, escalating concerns to the appropriate team member when necessary.

• Answer telephone calls, respond to guest inquiries, and direct calls to the relevant departments.

• Provide accurate information about hotel services, facilities, operating hours, and local attractions.

• Assist with room allocation, reservation inquiries, and updating guest information in the hotel system under supervision.

• Coordinate with Housekeeping, Reservations, and other departments to ensure timely guest requests and smooth operations.

• Support the preparation and maintenance of guest documents, reports, and other Front Office records.

• Maintain a professional appearance and follow hotel grooming, hygiene, and service standards.

• Handle guest information confidentially and comply with hotel policies, procedures, and data protection requirements.

• Participate in departmental briefings, training sessions, and daily operational activities.

• Demonstrate a positive attitude, teamwork, and a willingness to learn all aspects of Front Office operations.

Qualifications

Your personality counts more than your CV …

• Currently pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.

• Previous experience in hotel operations or customer service is an advantage but not required.

• Good verbal and written communication skills in English.

• Strong customer service orientation and a genuine interest in the hospitality industry.

• Positive attitude, willingness to learn, and ability to work effectively in a team.

• Well-groomed, professional, and presentable appearance.

• Good interpersonal skills with the ability to interact confidently with guests from diverse backgrounds.

• Basic computer skills and familiarity with Microsoft Office applications.

• Good organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

• Flexible to work shifts, weekends, and public holidays as required by hotel operations.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...