مدير مكتب الاستقبال

Overview

The Front Office Manager will lead front desk and guest-service operations at Silver Sands Beach, Jeddah, ensuring a welcoming, efficient, and professional experience for all guests. The role will supervise the front office team, coordinate with other departments, and support smooth daily operations.

Job Description

• Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures.

• Lead, schedule, train, and motivate the front office team.

• Handle guest inquiries, complaints, feedback, and service recovery.

• Coordinate with housekeeping, maintenance, security, and operations teams.

• Maintain accurate guest records, reports, payments, and shift handovers.

• Ensure compliance with company policies, safety standards, and Saudi regulations.

• Support VIP visits, special events, peak periods, and seasonal operations.

• Monitor guest satisfaction and identify opportunities to improve service quality.

Desired Skill & Expertise

• Diploma or bachelor’s degree in Hospitality, Hotel Management, Business Administration, or a related field.

• 3–5 years of front office or guest-service experience, preferably in a resort, beach club, hotel, or leisure destination.

• Previous supervisory or management experience.

• Excellent English communication skills; Arabic is preferred.

• Strong leadership, organization, problem-solving, and customer-service skills.

• Knowledge of booking systems, Microsoft Office, cash handling, and guest-relations procedures.

• Professional appearance and ability to work shifts, weekends, and public holidays.