مدير عام التميز التشغيلي والأتمتة

Job Content:

Lead Operation Excellence and Automation to strengthen operational performance, system availability, reliability, and resilience through continuous improvement, best practices, and the latest industry standards. Ensure optimal system design and strong governance. Oversee the development, implementation, and maintenance of automation, telecommunication, and security systems, including the establishment and enforcement of policies, procedures, and technical standards. Manage interconnected communication centers through robust protocols and seamless system integration to sustain the performance and continuous operation of telecommunication and security assets.

Translate corporate strategy and operations objectives into integrated execution plans, measurable outcomes, and sustainable business value through clear priorities, performance governance, cross-functional alignment, and disciplined resource allocation. Champion safe, reliable, and cost-effective transmission asset performance, regulatory compliance, and continuous improvement in partnership with operational departments and Asset Management, under the direction of the Chief Operations Officer.

Operations Excellence Strategy & Leadership

• Develop and implement OETC's Operations Excellence & Automation strategy, aligned with corporate objectives, operational priorities, asset management strategies, and regulatory requirements.
• Translate corporate and Operations Unit strategies into integrated annual operating plans, performance objectives, measurable KPIs, milestones, and resource requirements.
• Provide strategic leadership across operational excellence, automation, telecommunications, operational security systems, and technical support functions.
• Establish operational governance frameworks, policies, procedures, and performance standards to strengthen accountability, efficiency, and operational reliability.
• Advise the COO on strategic priorities, emerging technologies, industry developments, operational risks, and opportunities to enhance business performance.
• Promote operational excellence, innovation, standardization, and continuous improvement across the Operations Unit.
• Ensure effective alignment and coordination with operational departments and Asset Management to support the achievement of corporate and operational objectives.

Operational Performance Management & Continuous Improvement

• Establish and oversee an integrated operational performance management framework covering operational reliability, system availability, asset performance, maintenance effectiveness, and service delivery.
• Develop and monitor operational KPIs, performance dashboards, and reporting mechanisms to evaluate progress against approved objectives and business plans.
• Lead periodic operational performance reviews, identify performance gaps, and ensure the implementation of appropriate corrective and improvement actions.
• Drive continuous improvement initiatives to enhance operational efficiency, optimize resource utilization, and improve cost effectiveness.
• Oversee the development and implementation of operational excellence methodologies, best practices, and process improvement programmes.
• Ensure effective coordination across operational departments to address performance challenges, operational risks, and improvement opportunities.
• Provide regular performance reports and strategic recommendations to the COO to support informed decision-making.

Automation, SCADA & Operational Technology Management

• Provide strategic oversight of the design, development, implementation, operation, maintenance, and modernization of OETC's automation and operational technology systems.
• Ensure the reliability, availability, security, and effective integration of SCADA, Intelligent Electronic Devices (IEDs), Fault Recorders, Power Quality Monitoring Systems, Phasor Measurement Units (PMUs), and other operational monitoring and control systems.
• Oversee the development and implementation of technical standards, system specifications, configuration management practices, and maintenance strategies for automation systems.
• Ensure effective management of system settings, configurations, firmware, communication protocols, and technical interfaces to maintain operational integrity and reliability.
• Oversee system studies, simulations, performance assessments, and technical evaluations to identify improvement opportunities and ensure implementation of corrective actions.
• Ensure accurate and up-to-date technical documentation, system models, configuration records, and operational procedures.
• Drive the adoption of advanced automation technologies and engineering solutions to improve network monitoring, control, and operational performance.

Telecommunications Infrastructure & Systems Management

• Lead and oversee the development, operation, maintenance, and enhancement of OETC's telecommunications infrastructure supporting transmission operations and critical business services.
• Ensure the reliability, availability, resilience, and security of telecommunications networks, communication centres, and associated infrastructure.
• Oversee the implementation of telecommunications standards, technical specifications, communication protocols, and system integration requirements.
• Ensure effective coordination between telecommunications, automation, SCADA, protection systems, and other operational technologies.
• Develop and oversee long-term telecommunications infrastructure modernization, expansion, and replacement strategies.
• Ensure appropriate redundancy, disaster recovery, and business continuity arrangements are established for critical telecommunications systems.
• Oversee the development and management of the fibre-optic infrastructure leasing business model, including commercial opportunities, resource requirements, and operational arrangements, subject to applicable approvals and regulatory requirements.

Operational Security Systems & OT Cybersecurity Governance

• Provide strategic oversight of operational security systems, ensuring their reliability, effectiveness, continuous improvement, and integration with relevant operational infrastructure.
• Establish and maintain governance frameworks, policies, procedures, and technical standards for operational security and OT cybersecurity within the assigned functional scope.
• Serve as the designated Single Point of Authority (SPOA) for OT cybersecurity compliance, where formally assigned, ensuring coordination with OETC's corporate cybersecurity function and relevant stakeholders.
• Ensure compliance with applicable cybersecurity regulations, OT security standards, information security policies, and regulatory obligations.
• Oversee OT cybersecurity risk assessments, vulnerability management, security improvement programmes, and mitigation measures.
• Ensure effective monitoring, maintenance, and continuous enhancement of security systems and associated technologies.
• Coordinate with relevant internal and external stakeholders to address cybersecurity risks, security incidents, audit findings, and regulatory observations.
• Promote cybersecurity awareness, technical competency, and secure operational practices across relevant teams.

Maintenance Strategy, Asset Performance & Lifecycle Management

• Provide strategic oversight of maintenance planning and execution for automation, telecommunications, and operational security assets, ensuring alignment with OETC's asset management strategies.
• Coordinate with operational departments and Asset Management to monitor maintenance-plan execution across relevant asset classes and regions.
• Ensure effective utilization of the Computerized Maintenance Management System (CMMS) to monitor maintenance activities, asset condition, work completion, and performance indicators.
• Oversee the development and implementation of preventive, corrective, condition-based, and reliability-centred maintenance strategies for assets within the function's responsibility.
• Monitor asset performance, failure trends, maintenance effectiveness, and lifecycle risks to identify opportunities for improvement.
• Lead the identification and prioritization of asset replacement, refurbishment, modernization, and reliability improvement requirements.
• Oversee service-level agreements and technical support arrangements with Original Equipment Manufacturers (OEMs), contractors, and service providers to support system availability and operational continuity.
• Promote asset management best practices and compliance with applicable ISO 55001 requirements.

Engineering Design, Technical Standards & System Integration

• Provide technical governance and strategic oversight of automation, telecommunications, and security system engineering designs.
• Ensure the development, review, and maintenance of technical specifications, engineering standards, design criteria, and system configuration requirements.
• Oversee the technical review and approval of engineering designs, studies, calculations, and technical documentation within the approved delegation of authority.
• Ensure system designs comply with OETC's engineering standards, operational requirements, safety standards, and regulatory obligations.
• Promote standardization, interoperability, reliability, and lifecycle efficiency across automation, telecommunications, and security systems.
• Coordinate with Planning & Design, Projects, Asset Management, and Operations to ensure effective system integration and technical alignment.
• Ensure appropriate technical assurance and quality control processes are applied throughout system design, implementation, testing, and commissioning.

Smart Grid, Digital Transformation & Technology Innovation

• Develop and implement technology modernization roadmaps for automation, telecommunications, operational security, and related OT systems.
• Drive the adoption of Smart Grid technologies, advanced monitoring systems, digital solutions, and innovative engineering practices to enhance transmission network performance.
• Oversee the development and implementation of data management strategies for Energy Management Systems (EMS) and associated operational technology platforms.
• Promote data-driven decision-making through improved system integration, data quality, analytics, and operational intelligence.
• Evaluate emerging technologies and industry developments to identify opportunities for system modernization, reliability improvement, and operational efficiency.
• Ensure technology investments and digital transformation initiatives are aligned with OETC's corporate strategy, operational requirements, and approved technology governance frameworks.
• Collaborate with Information Technology, Digitalization, Load Dispatch Centre, and other relevant functions to support integrated technology development and implementation.

Investment Planning, Financial Management & Budget Control

• Lead the preparation, monitoring, and management of the Operations Excellence & Automation departmental operating and capital budgets.
• Oversee the identification, evaluation, and prioritization of investment requirements for automation, telecommunications, and security assets.
• Ensure capital investment proposals are supported by appropriate technical justifications, feasibility assessments, cost estimates, and risk evaluations.
• Develop prudent and efficient business cases for asset replacement, refurbishment, modernization, reliability enhancement, and regulatory compliance projects.
• Ensure effective financial planning, cost control, and optimal utilization of departmental resources.
• Coordinate with Finance, Asset Management, Supply Chain, and Projects to ensure investment proposals and procurement activities comply with approved governance requirements.
• Monitor expenditure against approved budgets and identify opportunities for cost optimization without compromising safety, reliability, or system performance.
• Support regulatory price control submissions and long-term investment forecasts relating to the function's assets and operational requirements.

Project Management, Tendering & Contract Governance

• Provide strategic oversight of technical projects and improvement initiatives relating to automation, telecommunications, and operational security systems.
• Oversee the preparation of technical scopes of work, specifications, cost estimates, and tender documentation for relevant projects and service contracts.
• Coordinate with Supply Chain and Projects functions during tender preparation, technical evaluation, contract award, and project implementation.
• Ensure projects and technical initiatives are delivered in accordance with approved scope, schedule, budget, quality, and safety requirements.
• Monitor contractor, consultant, and OEM performance against contractual obligations, technical requirements, and service-level agreements.
• Ensure effective technical review, testing, commissioning, and handover of new or upgraded systems.
• Identify and mitigate project delivery risks, technical challenges, and contractual performance issues in coordination with relevant stakeholders.

System Reliability, Emergency Response & Business Continuity

• Establish and oversee strategies to enhance the reliability, resilience, and availability of critical automation, telecommunications, and operational security systems.
• Ensure appropriate emergency response arrangements, technical escalation procedures, and business continuity plans are established and regularly reviewed.
• Provide leadership and technical direction during major system disturbances, equipment failures, cybersecurity incidents, and operational emergencies.
• Ensure the availability of 24/7 technical support and escalation arrangements for critical systems, including timely restoration and recovery.
• Oversee incident investigations, root cause analysis, and corrective action programmes to prevent recurrence and improve system reliability.
• Ensure effective coordination with Transmission Operations, Load Dispatch Centre, Asset Management, and other stakeholders during system disturbances and recovery activities.
• Monitor system reliability trends and ensure implementation of appropriate preventive and resilience improvement measures.
• Promote organizational readiness through emergency simulations, technical drills, and operational continuity exercises.

Regulatory Compliance, Governance & Risk Management

• Ensure compliance with applicable APSR requirements, OETC licence conditions, Grid Code obligations, technical standards, and internal policies and procedures.
• Establish and maintain effective governance, internal control, and risk management frameworks across Operations Excellence & Automation functions.
• Identify, assess, and mitigate technical, operational, cybersecurity, financial, and regulatory risks associated with critical systems and assets.
• Oversee the timely resolution of internal and external audit findings relating to automation, telecommunications, operational security, and associated technical systems.
• Ensure effective implementation of corrective and preventive actions arising from audits, regulatory reviews, technical assessments, and incident investigations.
• Maintain effective coordination with Risk Management, Compliance, Internal Audit, Cybersecurity, and other relevant functions.
• Ensure operational practices and technical decisions are aligned with OETC's asset management, safety, quality, and regulatory obligations.

Stakeholder & Strategic Relationship Management

• Establish and maintain effective relationships with internal stakeholders, including Transmission Operations, Asset Management, Planning & Design, Projects, Load Dispatch Centre, ICT, and other relevant functions.
• Coordinate with distribution companies, connected customers, Independent Power Producers (IPPs), and other electricity sector stakeholders to ensure effective system integration and technical coordination.
• Oversee strategic relationships with OEMs, engineering consultants, technology providers, contractors, and telecommunications service providers.
• Represent OETC in relevant technical committees, industry forums, regulatory discussions, and stakeholder meetings as required.
• Ensure effective coordination on system settings, communication interfaces, technical integration, and operational requirements.
• Promote collaborative working relationships to support service reliability, stakeholder satisfaction, and operational excellence.

People Management, Technical Capability & Knowledge Development

• Lead, manage, and develop a high-performing Operations Excellence & Automation team with clear responsibilities, accountability, and performance expectations.
• Ensure the availability of appropriate technical competencies, staffing levels, and specialist resources to support operational requirements.
• Establish technical capability development plans, succession planning arrangements, and knowledge transfer programmes for critical positions.
• Promote continuous professional development through technical training, industry certifications, workshops, and engagement with technology partners.
• Oversee the effective utilization and enhancement of testing laboratories, simulation facilities, and technical tools to strengthen engineering capabilities.
• Foster a culture of safety, innovation, accountability, teamwork, and continuous improvement.
• Encourage professional development and knowledge sharing in automation, telecommunications, OT cybersecurity, and asset management.
• Ensure effective performance management, coaching, mentoring, and leadership development within the department.

Executive Reporting & Strategic Advisory

• Provide strategic advice and recommendations to the COO on operational performance, technology modernization, system reliability, investment priorities, and emerging risks.
• Prepare and present regular reports on departmental performance, critical system availability, maintenance effectiveness, technical initiatives, and investment requirements.
• Monitor and report progress against operational excellence roadmaps, approved KPIs, strategic initiatives, and business improvement programmes.
• Escalate significant operational risks, performance gaps, resource constraints, and matters requiring executive intervention.
• Support the preparation of reports and presentations for Executive Management, the Board of Directors, and regulatory authorities as required.
• Provide technical and strategic recommendations to support long-term operational sustainability and business performance.

other Requirements:

Apply knowledge and understanding of asset management, HSE management-system, and IT security requirements under ISO 55001, ISO 14001, ISO 45001, and ISO 27001 when carrying out assigned duties undr the roles and responsibilities matrix.

Requirements

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, Control Systems Engineering, or a closely related engineering discipline
• Master's degree in Electrical Engineering, Power Systems, Automation, Engineering Management, or MBA is preferable

Professional Experience:

• A Minimum 11 years of relevant experience in electricity transmission operations, automation, SCADA, telecommunications, operational technology, or related engineering functions
• A Minimum 4 years in a managerial or leadership role