الملخص
تعلن Minor Hotels عن وظيفة موظف علاقات النزلاء في Banana Island Resort Doha By Anantara. تشمل المسؤوليات توقع احتياجات النزلاء، والرد على استفساراتهم، ومعالجة ما يتعلق برضاهم، ومتابعة الطلبات في الوقت المناسب. كما يتطلب الدور اقتراح بدائل تلبي احتياجات النزلاء. يُشترط الحصول على شهادة جامعية في إدارة الفنادق أو مجال ذي صلة، وخبرة سابقة في الاستقبال أو خدمات النزلاء، ومعرفة بأنظمة الاستقبال، وإتقان اللغة الإنجليزية تحدثاً وكتابةً.
نص الإعلان
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Job Location:
Banana Island Resort Doha By Anantara
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
Qualifications
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
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