ملخص الوظيفة
تعلن أكور عن وظيفة مسؤول علاقات النزلاء في منتجع موفنبيك جزيرة المرجان في رأس الخيمة. تشمل المهام استقبال النزلاء، وإتمام إجراءات تسجيل الوصول، والاستجابة لطلباتهم، وتقديم تجربة شخصية لهم، والتعريف بمرافق المنتجع وفرص البيع الإضافي. يشترط خبرة لا تقل عن سنة في علاقات النزلاء لدى منتجع خمس نجوم في الإمارات، مع خبرة سابقة إلزامية في نظام Opera. وتُعد إجادة العربية أو الألمانية أو الروسية أو الفرنسية ميزة إضافية.
نص الإعلان
كما نُشر على accor.com. نقلناه من موقع صاحب العمل كما كتبه.
Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.
Job Description
Guest Relations Officer
First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Greet, check-in, respond to requests while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
Your experience and skills include:
- Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
- Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
- Prior experience working with Opera is Mandatory
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
Additional Information
What is in it for You:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Additional information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS