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Job Summary

The Head Barista is responsible for leading the daily coffee and specialty beverage operations, ensuring exceptional product quality, operational consistency, and personalized guest experiences in accordance with Rosewood brand standards and the expectations of an ultra-luxury environment. Acting as the subject matter expert for coffee and soft beverages, the Head Barista oversees beverage execution, maintains quality control, and drives continuous improvement through training, coaching, and innovation. Working closely with outlet leadership, the role ensures operational readiness, product excellence, inventory integrity, and the ongoing development of the coffee program while fostering a culture of craftsmanship, professionalism, and genuine hospitality.

Essential Duties and Responsibilities:

Quality:

• Lead the execution of the hotel's coffee and specialty beverage program, ensuring consistency across all service periods.
• Maintain beverage quality standards in accordance with Rosewood brand standards, Forbes standards, and LQA requirements.
• Oversee the preparation and presentation of all coffee, tea, and specialty beverages to ensure consistency in taste, appearance, and quality.
• Establish and maintain beverage recipes, brewing parameters, extraction standards, and presentation guidelines.
• Monitor daily beverage quality through tasting, calibration, and quality assurance checks.
• Maintain expert knowledge of coffee origins, roasting profiles, brewing techniques, equipment, and industry trends.
• Collaborate with Culinary and Beverage leadership to develop seasonal beverages, specialty offerings, and signature coffee experiences.
• Ensure espresso machines, grinders, and brewing equipment are maintained and operating at optimum standards.
• Oversee mise en place, workstation organization, cleanliness, and presentation to ensure operational readiness at all times.
• Monitor ingredient quality, freshness, storage, and stock rotation.
• Engage with guests to create memorable coffee experiences while handling feedback and service recovery with confidence and professionalism.
• Ensure guest preferences, allergies, dietary requirements, and special requests are anticipated and consistently delivered.
• Support VIP amenities, special events, executive meetings, and bespoke beverage experiences.
• Conduct regular quality audits and identify opportunities to elevate beverage standards and operational efficiency.
• Ensure all beverage equipment is maintained in excellent working conditions and report maintenance requirements promptly.

Financial:

• Support the achievement of beverage revenue and profitability targets through effective product management and premium beverage recommendations.
• Monitor coffee, milk, syrup, and consumable costs to minimize waste and maximize operational efficiency.
• Maintain inventory accuracy through regular stock counts, ordering, and stock rotation.
• Forecast beverage requirements based on business levels and seasonal demand.
• Ensure proper handling and storage of coffee beans and specialty ingredients.
• Monitor equipment performance to reduce downtime and maintenance costs.
• Identify opportunities to improve productivity, beverage profitability, and operational efficiencies.
• Ensure all beverage sales are accurately recorded and posted within operational systems.
• Support the introduction of new products, seasonal promotions, and retail initiatives to enhance guest engagement and revenue.

Leading:

• Lead, inspire, and develop the barista team through daily coaching, mentorship, and performance guidance.
• Deliver structured onboarding and ongoing technical training in coffee preparation, extraction, milk texturing, latte art, tea service, and beverage presentation.
• Promote a culture of craftsmanship, continuous improvement, and attention to detail.
• Ensure effective shift planning and task delegation to maintain operational flow and service excellence.
• Foster collaboration with restaurant service teams, culinary, stewarding, and engineering to support seamless operations.
• Lead daily briefings focusing on beverage knowledge, product updates, guest preferences, and operational priorities.
• Act as the primary point of contact for coffee-related operational challenges and equipment issues.
• Lead by example through visible operational presence, exceptional product knowledge, professionalism, and genuine guest engagement.
• Encourage innovation by researching emerging coffee trends, brewing methods, and guest preferences, sharing best practices with the wider team.
• Maintain a positive, respectful, and high-performance working environment that reflects Rosewood's culture and values.

Standard Responsibilities:

• Comply and adhere to all Rosewood company policies and hotel procedures.
• Take on additional tasks within the scope of the role as required by business needs.
• Act as a brand ambassador at all times and maintain brand integrity.
• Reflect the company’s culture, vision, mission, and core values in daily actions and decisions.
• Maintain awareness and application of Rosewood, Forbes, and LQA standards.
• Support the adoption of systems, technology, and tools that improve operational efficiency.
• Maintain effective communication within the outlet and across departments.
• Identify training and development needs through daily interaction and observation.
• Lead by example in appearance, behavior, and professional conduct.
• Maintain a strong operational presence throughout all service periods.
• Ensure compliance with hygiene, HACCP, and safety standards.
• Follow all emergency procedures and operational protocols.
• Protect the reputation of the hotel through professional and responsible conduct.

Confidentiality:

Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, associates, and hotel operations. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company unless otherwise authorized.

Maintain confidentiality of all company, guest, and associate information.

Protect sensitive operational and financial information.

Ensure discretion in all matters related to guests and associates

Health & Safety:

• Follow safe working practices across all areas of the outlet.
• Ensure compliance with Health and Safety regulations and hotel procedures.
• Report hazards, defects, and safety concerns immediately.
• Ensure incidents and accidents are reported in line with procedures.
• Maintain compliance with HACCP and food safety standards.
• Promote a safe environment for guests and associates

Other:

The above description is not exhaustive and may be adjusted based on operational needs.

• Maintain flexibility in working hours and operational support.
• Respond to business needs with adaptability and ownership.
• Support additional responsibilities and projects as required.