مدير مساعد لعلاقات كبار العملاء

BVLGARI

High End Private Client Relationship Associate Manager (MANDARIN SPEAKER)

JOB RESPONSIBILITIES

Manage Client Portfolio & Relationships

• Act as a passionate Brand Ambassador, embodying the Bulgari dream, fostering desire for the brand, and demonstrating exceptional presentation skills and ethics.
• Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with the local/regional HE Manager & Client Development teams.
• Build and nurture long-term, trust-based relationships with top clients, serving as a reliable advisor and offering exclusive, seamless, and personalized experiences before, during, and after sales.
• Drive client retention, elevate engagement, and maximize the development of existing top clients.
• Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.
• Utilize CRM tools effectively, ensuring a 360° approach to accurate and qualitative client data sharing.
• Maximize brand touchpoints—stores, pop-ups, events, and third-party venues—to enhance prospect and client engagement.
• Collaborate with stakeholders across Corporate, Subsidiary, and Store levels to define and implement strategic client engagement initiatives
• Provide proactive feedback on past client initiatives, contributing insights for continuous improvement.
• Identify and express training and coaching needs related to client relationship management.
• Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.
• Share best practices to enhance overall client engagement strategies

Drive High-End Sales & Experience

• Contribute to defining high-end sales objectives in collaboration with Country, Retail, and Store Directors.
• Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.
• Lead the sales journey—from invitation and storytelling to negotiation and deal closure—by creating a compelling and personalized experience.
• Maintain client excitement post-sale by ensuring seamless logistics, customs, and administrative follow-ups.
• Uphold the brand’s ethics and policies in all interactions and transactions.
• Manage after-sales concerns with professionalism and efficiency.
• Work closely with internal stakeholders at Corporate, Subsidiary, and Store levels to enhance high-end client engagement.
• Leverage all brand touchpoints—including stores, events, and social spaces—to strengthen client relationships.
• Utilize digital tools such as live streaming, remote sales, and augmented reality to enhance the client experience.
• Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.
• Share best practices to refine high-end sales strategies.

PROFILE Key Skills & Competencies Clienteling & Relationship Building A trusted personal advisor approach—going beyond concierge service to offer personalized recommendations based on deep client knowledge and mutual respect. Strong social intelligence and etiquette, seamlessly engaging with UHNW individuals while maintaining professionalism and self-awareness. Ability to build strong relationships not just with clients, but also with their entourage and key decision-makers. Master the art of conversation, demonstrating social expressiveness, intellectual curiosity, and the ability to captivate clients. Confidence in engaging with successful, influential individuals without intimidation or subservience. Networking & Prospecting A strategic and structured approach to identifying and engaging UHNW individuals Ability to analyze and prioritize contacts, leveraging key relationships to open new business opportunities. Strong follow-up and persistence, maintaining engagement despite initial barriers. A compelling personal brand, with adaptability to different social contexts and client scenarios. Proficiency in using social media for client scouting and relationship-building. Agility in identifying, engaging, and developing relationships with high-potential prospects. Effective use of CRM tools to enhance omnichannel engagement and client ownership strategies. Entrepreneurial Mindset & Business Acumen Strong business acumen, leadership, and entrepreneurial drive to create opportunities and establish credibility with high-value clients. A results-driven mindset, proactively identifying strategies to strengthen client engagement and drive revenue growth.