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Hotel

The Lana

Division & Department

Rooms - Housekeeping

Job Title

Housekeeping Attendant

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour, and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Housekeeping Attendant at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel to ensure our guests receive nothing but the best experience.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel.
• Help control guest and cleaning supplies to save costs.
• Update assignment once job is completed and record all relevant guest preferences and maintenance.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Attendant, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will be motivated, passionate and commitment.

The items shared are the essence of a day in the life of a Housekeeping Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages such as Arabic, French are a plus.
• You will have a least 1-year experience in a similar position in a luxury 5-star hotel.
• You will have a high school education.

Job Location

United Arab Emirates

Location

Dubai