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Attendant, Housekeeping, One and Only One Za'abeel
(21359)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

Housekeeping Attendant will service the Guest rooms and Suite to the highest standard, through smart and neat appearance, which reflects the high standards of One&Only One Zaabeel. A warm genuine smile which shows a personal interest in each Guest and a genuine eagerness to be of service at any time. Room Attendant is a prompt, courteous, well prepared & organized, discreet, honest, trusting rind trustworthy, friendly but not familiar, reliable, low key, immaculate, professional, flexible, punctual, knowledgeable, well mannered, professional committed to the highest standards of service. Room Attendants is a professional who anticipates needs and efficiently complete all the tasks. Room Attendants maintains guest’s privacy and confidentiality.

Key Duties and Responsibilities

• To follow and maintain all standards and procedures for Housekeeping service of guest rooms and suites.

• Maintain and clean guest room, suite, corridor, and pantries according to One&Only Standards.

• Make notes, collect, and action on any guest requests and preferences.

• Ensure all interactions with guests are in a professional and polite manner.

• Ensure proper use and care of equipment.

• Ensure the Lost and Found procedures are always adhered.

• Ensure supplies, amenities, linens, and refreshment center are replenished as per standard.

• Ensure the guest room linen are well looked after.

• Update guest room status upon completion of service.

• Always keep work areas neat and tidy and stocked according to the levels required.

• Keep pantry neat and in good order.

• The ability to maintain hygienic & safe work practices.

• The ability to take ownership in assigned area of preventative maintenance programs and ensure the work and cleanliness is to the highest possible standards and that it is completed in a timely manner.

• Ensure all defects are reported immediately and follow up to ensure they have been completed in a timely manner.

• Provide bed decorations and bath ceremonies when required.

• Ensure all furniture and fixtures are free of dust.

• Expiry dates are checked regularly and refilled in advance of expiry.

• Ensure all cutleries and glassware in the guest room and suite are refreshed as per standard.

• Assist in new colleague job skill training as and when requested by the superiors.

• Perform Turn Down service as per standards and preform towel art.

• Report anything not functioning properly, broken, stolen or anything related to the Housekeeping Team Leader.

• Report valuables displayed in the room to Housekeeping Team Leader and Security immediately.

• Report incidents and guest complains to Housekeeping Team Leader.

• Ensure that the task provided daily are executed to the expectation of O&O One Zaabeel standard.

• Attends and participates in team events.

• Coordinate for Laundry pick-up and delivery if required.

• Participates in required training and briefings related to the job.

• To effectively communicate and maintain a favorable working relationship with colleagues at all levels.

• Always assure professional attitude towards guest and colleagues.

• Ensure to always meet Grooming and Hygiene policy of One&Only One Zaabeel when in uniform.

• Assist in other tasks in the department & Hotel when requested by team Leader or Manager

About You

• Must be of Grade 12 or A- level standard educated. (Be Fluent in Spoken & Written English, any other foreign language is a plus factor)

• Hospitality graduate an advantage

• Must be skilled to perform the job of a Housekeeping Attendant.

• Must have minimum 2 years job experience in a five star or higher category hotel.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.